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As a mother of two young boys", "Not everyone visiting theme parks is there seeking a thrill. Andrea Romano. Having some questions about visiting or booking? Weapons of any type, including without limitation, firearms, ammunition, tasers, pepper spray, mace, and knives (with a blade longer than 3.5 inches), any item designed to be utilized as a weapon, and any item that appears to be either of the foregoing. Dollywood is happy to publish wait times for its most popular rides so you can spend less time in line and more time creating memories. With the new "reservation" system in place, I am a bit worried about locking in a reservation early enough to actually get in without knowing what . Passes may not be eligible for renewal if the pass has been voided due to refund or Installment Billing. . On Feb. 26, StubHub's general counsel was hailing the company's . Dollywood staff cleaned everything on a regular bases which did create longer wait times but that was to be expected. The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Please contact us at (888) 428-6789 if you need to cancel your reservation. dogs). A ticket, pass, or season pass granting admission to a Property or participation in a Herschend Activity (a Ticket) is a revocable license which may be revoked by Herschend and such Ticket may be revoked or confiscated by Herschend with no refund of any amount paid therefor. Please call 865-428-9553 or see our Auditions page for more information. Good Question . A Calming Room has been created for the purpose of helping our Guests with special needs who may have a sensory overload while visiting us at Dollywood and Dollywoods Splash Country. Ride Wait Times are visible once you are on property at Dollywood. Customers might be unsatisfied with their order for a number of reasonsit arrived damaged, they ordered the wrong size, or it simply didn't meet their expectations. PIGEON FORGE, Tenn. (WATE) Season passholders were the first guests to experience Dollywood on its delayed opening day Monday due to the COVID-19 pandemic. The company's 160-acre Dollywood theme park and 35-acre Dollywood's Splash Country water park reopened to the public on Wednesday. For instance, in the spring, Thursdays are less crowded. Re: Dollywood refunds. Dollywood: Consistent Covid Policy please - See 18,438 traveler reviews, 6,604 candid photos, and great deals for Pigeon Forge, TN, at Tripadvisor. Dollywood Reservations during COVID. The home improvement chain has extended its standard 90-day return policy to 180 days from the date of purchase on most new and unopened merchandise. (except for special events as designated by the Property). Making a day at Dollywood a little more convenient for our youngest guests-but, most especially their parents-resulted in the addition of our new Baby Care Center. Financial Assistance for Food, Housing, and Bills. Please keep your parking lot receipt to re-enter the toll booths. Passes may not be eligible for renewal if any of the following are true: If you feel this is in error, you can remove that pass from your account and then re-link it. Weapons and alcoholic beverages are not permitted on Dollywood Property. You can access them from the order History module within your account though. My biggest issue was just the waiting in line. Otherwise, your groups refund will be adjusted accordingly. Please ask any host for assistance. Doggywood is constructed in the style of a rustic Smoky Mountain cabin. Complimentary transportation is provided to the front gate via parking lot trams from designated tram stops (Dollywood theme park only). Otherwise, your groups refund will be adjusted accordingly. Everyone is required to wear mask & social distancing. According to the companys website,on April 12, masks were made optional in outdoor areas of the park where social distancingis in place. Smoky Mountain weather is very unpredictable. I never saw or heard anyone remind visitors to keep their mask on. Along with watching the actual ride or attraction, the symbols are posted to help Guests make a more informed decision as to whether or not they wish to participate. Masks will still be required in indoor areas,inticketing areas, at park entry, in lines, on rides and trams, and in congested outdoor areas. These Terms of Sale (these "Terms") apply to the purchase and sale of tickets, passes, season passes, parking passes, products and services (each, an "Item") by you (or by another on your behalf from Herschend Entertainment Company, LLC d/b/a Herschend Family Entertainment or its subsidiaries (referred to . On Desktop, you can navigate to the account section of the website via Sign In (if they already have an account) or Register (if they need to create an account) in the upper RIGHT of the navigation. While you are with us, you are expected to comply with the following*: Any Guest who fails to comply with the Terms of Sale, including without limitation those listed above, may at the discretion of Dollywood have their Ticket revoked or confiscated by Dollywood here with no refund of any amount paid therefor. Groups refunds will be given on returned, unused admission tickets or cash value meal vouchers providing that your number adjustment does not cause you to drop below 15 paid admissions/meal vouchers. Given the latest information we have and the recent decline in infection rates and hospitalizations, the determination has been made to adjust our COVID-19 requirements. Check refunds may take up to 15 business days. Option #2: If that doesn't reveal your Pass and you have recently renewed or purchased that Pass, try your recent Orders module.Once there, click/tap the arrow on the far right of your recent order. Dollywood and Dollywood's Splash Country offer a variety of options for Guests who must make nutritional needs considerations. The majority of other major parks reopening thus far have opted for a mandatory mask-wearing policy on the rides. Crime. Just a short 45-minute drive from campus, Dollywood tickets can be purchased individually or . Guests shall not enter into any restricted areas, ride perimeters, animal enclosures, or designated employee areas. Guest should call 1-800-DOLLYWOOD to discuss specific options. The day we were there they reached capacity early so it was fairly crowded which perhaps added to the problem. Ticket info. This allows you to park your RV in our "Permit Parking" lot. Respect each other as well as our employees; verbal abuse of other guests or our employees will not be tolerated. 2700 Dollywood Parks Blvd.Pigeon Forge, TN 378631-800-DOLLYWOOD, 2525 DreamMore WayPigeon Forge, TN 37863Reservations: 1-800-DOLLYWOOD (Option 2)Resort Front Desk: 865-365-1900. are your best value if visiting more than one time during the season. Step 1: On the Link Passes page, click/tap "Remove From Account" on the linked passes table that you feel is not renewable in error, Step 2: On that same page, select "+Add Pass" to re-link that pass. I will say the tram team was very good about enforcing the policy. The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Additionally, Dollywood's DreamMore Resort and Spa guests receive a complimentary TimeSaver for each day they visit Dollywood. Weapons of any type and all items listed in the section below titled Prohibited Items are prohibited at the Property or during participation in any Herschend Activity. Children can ride if they meet the minimum height requirement established by the rides manufacturer to ensure Guest safety. More information can be found at the link below. The safety and wellbeing of our hosts and guests remains our top priority and we will continue to monitor the situation closely. Yes, we offer group rates for groups of 15 or more paying Guests. Please see ourGroupssection for more information. DollywoodPlease visit theLost and Found Pageto file a lost item claim. Doug Lederman. The Robert F. Thomas Chapel was shored up in spots, received a new cedar-shingle roof and had its entrance/exit ramp widened. They are closed on Tuesday and Thursday and not sure how staffed the call center will be those days. Harvard continues to place the highest priority on the health, safety and wellbeing of its faculty, staff and students, as well as the wider community. Refund Policy: No refunds or exchanges on any attraction, event or show tickets with the exception of tickets to Walt Disney World Parks. Each Guest grants Herschend the right to film, video, photograph, and take sound recordings of the Guest on Property or during participation in any Herschend Activity for any purpose without payment or consideration therefor. At this time, masking is optional for employees and guests, regardless of vaccination status. Free parking applies for visits after Gold or Diamond Season Passes are purchased. BY MAKING A PURCHASE OF AN ITEM FROM HERSCHEND (EACH, AN "ORDER"), YOU AFFIRM THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT, AND YOU ACCEPT AND ARE BOUND BY THESE TERMS OF SALE. These can be found in your order confirmation page or email, 2700 Dollywood Parks Blvd.Pigeon Forge, TN 378631-800-DOLLYWOOD, 2525 DreamMore WayPigeon Forge, TN 37863Reservations: 1-800-DOLLYWOOD (Option 2)Resort Front Desk: 865-365-1900, View the Operating Calendar for Dollywood & Dollywood's Splash Country, Learn about all of Dollywood's season festivals, Read about Accessibility at Dollywood and Dollywood's Splash Country, Learn More and/or Purchase TimeSaver at Dollywood, Learn More and/or Purchase TimeSaver at Dollywood's Splash Country, Learn More or Book Your Spot at Doggywood, Make Dining Reservations at Song & Hearth. Passholders who have received a refund, will need to purchase a new pass. DollywoodDollywood staffs three Safety/First Aid Officesone in the Jukebox Junction area near the Pines Theater, one in Wilderness Pass near River Battle and another in the Village area near the train crossingwith medical personnel on duty at all times during park hours. PIGEON FORGE, Tenn. (WATE) Dollywood adjusted its COVID-19 safety protocols for park visitors this week after changes in guidance from the Centers for Disease Control and Prevention. Follow instructions from employees regarding operations and procedures. Rain Checks are distributed at the Ticket Annex, Guest Services and any one-day ticket window and are valid until the end of the season. But, the magnitude of these impacts has varied a lot between countries - some have been very successful in . THESE TERMS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, TO THE EXTENT PERMITTED BY LAW. Dollywood was originally scheduled . Without a reservation, all kennels at Doggywood will be offered on a first-come, first-served basis. We will contact you through email with return options if your item is recovered. The coded wristbands correspond to the color-coded information displayed on signs at each ride in the Park. No one was even trying to social distance and many, MANY could not be bothered to where a mask, even when the temperature made wearing one comfortable. Dollywood temporarily closed its entrance to new visitors Wednesday after the park reached capacity limits set in the Tennessee Pledge to reduce COVID-19's spread. When members of a group do not meet minimum height requirements, Dollywoods Parent Swap program provides hassle-free boarding of rides and attractions. Watch where you are walking. Theater seating is on a first-come, first-served basis, so planning ahead can be helpful. Dollywood Theme Park. The coded wristbands correspond to the color-coded information displayed on signs at each ride in the Park. There is no need to call with changes to park admission only reservations until your count is final. YOU AFFIRM THAT IF YOU PLACE AN ORDER ON BEHALF OF AN ORGANIZATION OR COMPANY, YOU HAVE THE LEGAL AUTHORITY TO BIND ANY SUCH ORGANIZATION OR COMPANY TO THESE TERMS OF SALE. Without a reservation, we cannot guarantee there will be availability on your day of visit. Your child will be measured by a Dollywood Host and given a color-coded wristband. Taking advantage of Dollywoods Centralized Measuring service early in the day can help you and your family avoid the disappointment and frustration of waiting in line only to discover your little ones arent tall enough to ride. Dollywood offers the chance to enjoy the thrill of a theme park in the natural beauty of the Great Smoky Mountains. A majority of the Park is level to gently-rolling and is thus wheelchair accessible. *Initial parking fee is non-refundable for Gold and Diamond Season Passholders. Doggywood is located adjacent to Guest Services at Dollywoods Front Gate. Excessive consumption of alcohol is prohibited at the Properties and individuals showing signs of intoxication or any kind of substance impairment are prohibited at the Properties, each to be determined at the sole discretion of Herschend. American Express, Visa, Mastercard and Discover. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. At this time, masking is optional for employees and guests, regardless of vaccination status.The safety and wellbeing of our hosts and guests remains our top priority and we will continue to monitor the situation closely. Also, the name on the photo ID must match the name on the credit card. And this Intercontinental - where Decman booked - two days prior. Tickets allow Ticket holders admission to Properties only during operating hours of the applicable Property. Dollywood and Dollywood's Splash County will reopen June 17. Dollywood and Dollywood's Splash Country tickets include all rides, shows (except special ticketed events), museums, crafts and other attractions (except for our paid games). Passholders are required to have a My Dollywood Account when renewing online. Smoky Mountain Cabin guests can also park for FREE. We understand that rain can . View job description, responsibilities and qualifications. Just download the Dollywood mobile app for iOS or Android. Costume masks. Dollywood's Splash CountryYes. Dollywood is granting those on a case by case . Dollywood is NOT. You will be sent through a page where you simply tell us how many passes of each type you would like. Rain Checks are not available for Season Passholders. For less than the price of another day's admission, your group members can enjoy our park all season long! Facepaint that completely covers the face or alters the identity of the Guest is not permitted. However, parking is FREE if you purchase aDollywood Gold or Diamond Season Pass.*. Please see Dollywoods. Call center hours are 9-5 Monday . The Competition and Markets Authority (CMA) remains of the view that a consumer will generally be entitled to a refund when they have paid money in advance for services or goods . Smoking is strictly forbidden on all rides, queue lines, indoor theaters, attractions, shops and restaurants. Explosives of any kind, including fireworks and water grenades (whether metal or plastic). Upgrade pricing varies. DollywoodATMs are located in the Dollywood Emporium, near the one-day ticket windows, in Rivertown Junction at the Mountain Laurel HOME, in the Village at Temple's Warehouse & Mercantile, in Country Fair near Skeeball and in Wilderness Pass across from Wilderness Pass Plaza. Dollywood's Splash CountryDollywood's Splash Country has a First Aid Station located near Big Bear Plunge with medical personnel on duty at all times during park hours. On some rides, other group members may be allowed to ride again for the second half of the swap. After the Parent Swap, Guests will exit with other riders.