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I am traveling today from Mexico to Madridfor what? Two days later I received an email from StubHub stating that the tickets that I had erroneously bought were not even available but that they had been switched to better ones at no charge. They sold me 2 non-existing tickets and even admitted it by email. Concert was postponed to October and was just canceled. Hope someone from Spain make a demand withe the corresponding authorities. The StubHub ticket refund class action lawsuit was filed by Matthew McMillan who says he purchased two tickets to a March 20, 2020 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. From that StubHub wallet page you can request a refund instead of keeping the credit. also the card I used to buy them I no longer have. Never got my refund from grizzmas July 31st 2021. Everything Everywhere All at Once Sweeps Spirit Awards, N.Y. 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The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. i have attached the information from the venue. Tap Tickets in the navigation bar at the bottom. I tried cancelling the order and all I got was the "we're a marketplace, but you can resell your tickets" bull. i have tried to call several times but have been on hold >3 hours on 2 occasions. If it is postponed/rescheduled, the tickets are still valid. Is there any way to find out if its still being processed at all? A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. IF THEY HAVE 100 COMPLAINTS, THERE ARE PROBABLY THOUSANDS IN MASSACHUSETTS WHO DIDNT COMPLAIN WHO ARE OWED MONEY. We are changing the way you register and sign-in to the StubHub Community. I'm sorry but how is it their fault you messed up or your plans changed? Complete StubHub customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. Stubhub did refund, but plans are ruined last minute. I'm upset at this it's fraud, Just want your attention. Any good news for refund for us regrading clear actionable step to get Coachella refund? As I stepped away from my computer to answer the door, I came back to see my daughter was on my laptop and that she accidentally purchased tickets for an event that I was just looking at -- a date I didn't want. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. Called for a refund and they won't give me one and the manager hung up on me. I purchased tickets to an event that has been postponed twice the second time being indefinite. They could not refund me nor give me the seats I wanted. Needless to say I will not be purchasing tickets from stubhub again, ticket master is taking refund requests via email for the same event. Thanks. "These consumers made a deal with StubHub," he said. Announcements have been made but, a plan of action has not been put into play quite yet. I pointed them to their website homepage where it says "Every order is 100% guaranteed," but they refused to budge. I don't have "proof" because stub hub transferred these tickets and took my access away from them. And if you work in corporate you know that everyone has a boss except the CEO. >> I CERTAINLY URGE THE A.G. TO GET INVOLVED. At that point, never before that, I saw that it said that the refunded amount had to be used within one year. "McMillan says StubHub told him he could not receive a refund because the game had not been canceled but only postponed, despite the fact that he had purchased his ticket with StubHub's. Your service is terrible and not worth the fee. >> I PURCHASED TWO TICKETS FOR $390. Assuming you see the cancellation right away that doesn't give you much time, if any to repost the tickets and try to sell them again. We're not refunding money at this point,'" Cormier said. Also my account on stub hub doesn't show any record of this sale even happening so how exactly am I supposed to access any details on this purchase? I called immediately but received the same reply, "No refunds!" I agree I do not like their return policy. As a marketplace, we act as an intermediary for buyers and sellers. Stubhub seller sent 2 tickets for pax east and they want me to send them back but are they gonna pay for my gas and time to send them in? Customer service all the way to your seat, 2000-2022 StubHub. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. It means they ripped me off, I guess. These returns could mean so much to so many people, myself included, as to a difference as food or rent. 4. >> PRETTY UNFAIR. I WILL NEVER RECOMMEND THIS WEBSITE OR NEVER USE IT AGAIN!!! On Friday, news broke that the full-refund option would no longer be available for StubHub ticketholders. STUBHUB CHANGED ITS FINE ON MARCH 25, OFFERING MOST CUSTOMERS JUST A CREDIT. I want my money back I am not thinking about other events that might take place in the far away future. a cash refund, but that cash refunds remained the default. Too late to purchase decent seats. Did you think about anybody besides yourself? The deal requires StubHub to: The consent agreement includes an injunction that requires StubHub to: I order tickets for the packers Vikings and was sent tickets for the packers bears 2 days from the order date. We want to ensure we're giving you appropriate expectations that we know we can meet and that is why the refund process takes 30 days from the date the request was submitted. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Needless to say, I initiated a dispute over StubHub's transaction. Once we have clear actionable next steps, we will be sure to notify our fans via email! Also, a benefit of registration is that if you loose the wristband, or if it is damaged, the festival will replace. StubHub said: The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company all contributed to StubHubs decision to make this move now.. I bought tickets likfe so many others that will not be used because of the virus, but I gave you money and I would like a refund back. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. My husband and I had tickets for Food city 500 on Sunday April 5,2020. The parking pass was sent to me with in 5 mins. Following backlash from customers, the ticketing company responded in a statement this week. Stub hub fraud.. and would like to return it? Please help me. I would like my money back due to a postpond concert hours before the concert. i am not interested in a credit that expires so therefore am requesting my full refund. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. Bought tickets for James Taylor and Bonnie Raitt. Tickets havent even been issued yet soowhere is my $$, Kelly Kay (@nygatoralumni) March 31, 2020. Hi need a refund for 4 tickets for a festival sold at 69 each but with a real value of 6 euro because they are for children! Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. LIARS!!! There were two artists scheduled to perform. 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Contracts are contracts. You can get a refund from StubHub by calling their customer service line. Just bought tickets. This will now be our default option in Canada and in the US. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. But by the end of March, refunds were suddenly gone. FRACK! Stub hub is a 3rd party seller. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. Receive a coupon for 120 percent of your original purchase*. "We were only allowed 120 percent credit toward future concerts, not refunds.". Overcharged. Make the best possible case for yourself. I am quite dissappointed. People have lost their jobs left and right and you are holding on to countless amouts of ticket money you never had to pay the entertainers for because the show did NOT happen. Customer service will only take calls for ppl with event in the next 24 hours. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. StubHub has the final decision on whether or not you will receive a refund. var cid='3844928350';var pid='ca-pub-9252570225547284';var slotId='div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0';var ffid=1;var alS=1021%1000;var container=document.getElementById(slotId);var ins=document.createElement('ins');ins.id=slotId+'-asloaded';ins.className='adsbygoogle ezasloaded';ins.dataset.adClient=pid;ins.dataset.adChannel=cid;ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.style.maxHeight=container.style.minHeight+'px';container.style.maxWidth=container.style.minWidth+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true}); Have you purchased the wrong ticket? I did receive an email through stub hub that said my tickets were transferred to the buyer only for COVID to hit and it became a mobile transfer. I feel a big lawsuit brewing #stubhub pic.twitter.com/fa3gFUDx2d, Jared Rangel (@Jaredrangel) March 29, 2020, Back on the 12th of March, @StubHub had said they would give the option to refund money for events canceled. So I would like a refund for the pass that was never sent to me. Just purchased ticket for depeche mode at mohegan sun arenastub hubs seating chart showed this ticket to be 7th row floor centerwell the seating map they have is totally wrong..it appears ive paid 500 for a seat in the 18th rowisnt this misleading??? Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. After a few minutes of having placed the order I realized that I had selected the wrong date, a week earlier than what I actually needed. How Can I Request a Refund for a StubHub Ticket? Or am I screwed. Now they are saying they will give us a coupon for events canceled. But opting out of some of these cookies may have an effect on your browsing experience. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. Do not buy tix here! In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. These cookies will be stored in your browser only with your consent. My 15 year old brother purchased some tickets without my permission with my debit card for a concert I didn't know until I got the email and I called rift away to cancel it or get a refun and they said they don't do refunds all saws are final sales and it didn't matter cause it was a family member that purchased the tickets!!! StubHub said in a statement that it has opted to offer this now because the live events industry is beginning to reopen with vaccinations accelerating and capacities increasing across stadia. Completely unacceptable to sell tickets and then not provide them at the last minute, then keep the customer's money for up to 10 days and ruining plans. Then they told me that it would be 7 days before I would get my money back I told him had 3 days to get my money back. i have tried to call several times but have been on hold >3 hours on 2 occasions. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many. if you have any questions please feel free to contact me. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. A lot of tickets sold on stubhub are individual people. BEN: THE ATTORNEY GENERALS OFFICE SAYS IT RECEIVED ABOUT 100 COMPLAINTS FROM MASS RESIDENTS REGARDING STUBHUBS POLICY CHANGE. I even told them the seats I wanted are cheaper than the one that were purchased and I let them know it was fine if they kept the remaining money and they didn't help. Putting the money back in StubHub's money-back guarantee. StubHub's stated policy offered full refunds of ticket purchase prices and fees for canceled events. Someone should file a class action, alot correctly said about the 120% return credit, but my problem is although they said it was credited to my account I cannot find it? StubHub has updated it's refund policy for canceled events, previously you'd receive a full refund. Tons of others with stub hub purchases were going through the same thing. Well I spent over $400.00 on 2 Alabama football tickets and obviously this has been canceled and now they send me a email about a coupon. StubHub is a global marketplace and our policies vary by region, in line with local guidance. When we bought these tickets, we had jobs and splurged for a night out. Ticketmaster is facing ample fan scrutiny and criticism after quietly changing its refund policy to exclusively cover canceled events, instead of those that have been postponed or rescheduled. How long until my credit card is credited back? Stubhub is such a ripoff. F**ked up situation. Current Ticket Policies: Subject to Change*. I purchased tickets at the very last minute and got amazing seats. That's literally the only way you can get your money back from these thieves. I explained that I will NEVER purchase tickets from stubhub again and I will make sure my and friends do NOT purchase from stubhub again. Shame on all of you that made the decision to not stand behind any principles and giving back the money you have made much interest on, I'm sure, as it sits in high level interest accounts. What does "100% guaranteed" mean these days? BEN: GARY HEADED TO STUBHUB WHEN HE WAS READY TO BUY HIS TICKETS TO BON JOVIS TOUR STOP IN BOSTON. They said if I disputed it with my CC company they'll cancel my account with them. They take your money for tickets they don't even have yet and promise to deliver the day before the show - in my case 6 months away! We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. I would like to receive a refund. What they said was their service fee ($42 per ticket, a total rip-off) Was charged almost $10 dollars more whne I hit purchase. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee." The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. I will never use stubhub again. They said outta luck. Should have checked this site first. if you have any questions please feel free to contact me. Your service is terrible and not worth the fee. Of course! Fans with paid individual game tickets purchased prior to May 25, 2021 via mets.com or 718-507-TIXX for any impacted games originally scheduled from June 11 through the end of June will: Retain their original ticketed location if seats are within a designated Vaccinated Section and ticket holders can provide proof of vaccination upon entry into . This is the most crooked company I've ever dealt with. This will be reported to the BBB and any other place I can provide this borderline illegal activity to. McMillan says the game was canceled when the NHL suspended its season on March 12, 2020 due to the coronavirus outbreak. 01-30-2021 01:41 PM. Sorry we couldn't be helpful. Or choose from the following popular destinations. I personally don't mind companies offering this as an option, but the option of a full refund as per the terms when they purchased the ticket should also be . LAST time I purchase tickets through StubHub. Awful company that I hope fails soon. Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. Bonnie cancelled. In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. WARNING: DON'T BUY PARKING PASSES THROUGH STUBHUB. I'm not paying $176 when stub hub messed up my order. "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. StubHub has already been targeted by a $5 million lawsuit over the change. Their tech team looking into it or b.) He reportedly paid $120 per ticket. I want to know what the point of the "protection plan" is that they have? How to contact the seller. I have explained this to them and basically they don't give a crap. The Investigators tried to reach StubHub but contact information wasn't listed on its media relations site. This cant be legal but i must say i had the same thing happen with seatgeek for a April show and took legal action against them and instead of $500 they had to pay me well over 2000 in fees for my full refund and time wasted fighting with them for 5 months. Site says venue will honor original ticket but when i click on view tickets nothing there! They bought tickets with promise of money back if the event does not occur. They had me wait 3 hours to tell me to go scratch. View Ticketmaster Refund Policy. These people are entitled to their money back.". Called stubhub, no help! ""You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. So much for the 100% guarantee. Did StubHub's changed ticket refund policy violate Massachusetts law? I came to the Rascal Flatts concert tonight in Pittsburgh and couldn't get into the concert cause I didn't have em printed what can you do for me? Should have checked this site first. StubHub is a ticket resale and exchange service. Called back for refund. All rights reserved. My tickets were not provided by the seller and I my order was cancelled by stubhub hours before my planned event. From looking at the BBB website, it seems that StubHub responds to these complaints fairly quickly. In Stubhub's response to coronavirus-related cancellations, (updated on April 10) the company is offering customers a coupon for 120 percent of their original order if their event has been. The suit explains how StubHub has changed its. So basically they wouldn't honor the $180's worth of tickets, cancelled the order and then charged me $180 because I guess they sold the people tickets for twice as much. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. I don't even have an account, never purchased tickets but some thief stole my card info. I'm out $282 because stubHub won't stand refund. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. Purchased 2 tickets to a college basketball game. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. I have waited 18 months for The Rolling Stones to actually play and the drummer just died and they still haven't cancelled it so I can receive a refund and I cannot attend due to kidney transplant. That's not their fault, that's your fault. Others were postponed. My girlfriend's 30th bday gift is being ripped off! It was for a special occasion. I contacted Stubhub and they refused to refund my money. It is at StubHub's discretion to give you a voucher for a future event or credit you with a rain check instead of giving you a direct refund to make up for you not receiving the tickets you made a valid purchase for in a timely manner. I wish I had read this before buying. Was there fraudulent activity with my tickets ? Despite the unprecedented circumstances that led to mass cancellations of events last year, StubHub had a responsibility to abide by the terms of its own guarantee policy, said Maryland Attorney General Brian Frosh in a statement. We were not the only ones. We lost the concert for that. I requested refund now, but they didn't reply me yet. Its really not fair to people whom purchased on this platform. i have attached the information from the venue. It does not store any personal data. How is it that I paid $140 for these tickets and tried selling them through stub hub only to walk away being charged $176 on top of the $140 I paid for tickets. What is your rescheduled or postponed event policy? On Feb. 26, StubHub's general counsel was hailing the company's . NOTHING. I am returning the tickets to the seller listed on the return label and filing a credit card dispute. All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place curated and edited by TheTicketingBusiness team at Xperiology. IndustryLegalTop Story I just purchased tickets for 352.00 for the Cornhuskers Purdue game. Each alleges the ticket company changed its refund policy without notifying fans after the pandemic started. It's best to purchase through PayPal because then, you are able to file a dispute and PayPal with their buyers guarantee will have your back and issue a refund!!! I purchased tickets through StubHub today and after I purchased it stated that the tickets were in an alcohol free section. Thank you f***ers! StubHub is no longer giving refunds for events canceled due to the COVID pandemic, prompting a number of class action lawsuits. Due to the exceptional circumstances the music and sport industries are currently facing, some refunds may take a little longer than normal to process. Hotels Using NFTs to Create a StubHub for Lodging Reservations - WSJ. Ticketholders can opt to retain their credits, though StubHub will not provide refunds to anyone who bought a ticket after March 25 of last year if an event is cancelled. Our policy change may have come as a surprise to people. Have you made a mistake by purchasing an excessive number of tickets? I asked them to email me a screenshot proving that they had reviewed and saw this and asked to speak to a manager. I will be filing a formal complaint and will NEVER use stubhub again. Customers who purchased tickets before a March 25, 2020 StubHub policy change, and had their events canceled, can receive full refunds of the amounts they paid for their tickets or keep their . 2. I selected a particular date for a Broadway show. Had I known seller didn't have tix I never would've purchased. Said cancellation was glitch. Bought Feb 2020 for June 2020 show which has been rescheduled for September 2021. Dave Clark. View Levi's Stadium Ticketback Terms. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. To not refund money in a time when money is so tight is despicable & taking advantage of the situation pic.twitter.com/tRhJiJdRKS, omnipotent ondansetron (@PA_Sertraline) March 27, 2020, I will be looking to join the class action lawsuit that will be coming if I dont get a refund.