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'My best friend's wedding had been rebooked for the same date in 2021, so I wouldn't be able to go,' she explained. Festival Republic, the organisers of Wireless, Reading and Leeds festivals, told Which? They also had another 150.00 dollars worth of fees per each ticket. I would love to join this lawsuit as I am in the same boat! Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided. I purchased tickets to a Jimmy Buffet concert for 08/14/21 (rescheduled from 08/2020). Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. I have been researching this company and very bad negative reviews, and practices. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). This court must perform a rigorous analysis to determine whether plaintiff met her evidentiary burden in demonstrating that class treatment is appropriate, Viagogo says. Gordon Scott had a similar experience, after buying a ticket to Leeds festival to see headliners, Rage Against the Machine, on the Friday night. 4. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. Shiflett is challenging Viagogos alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19. If so, you may be forced to pay for replacement engines and repairs out-of-pocket. Instead, it sat on your $2,031. We always ask that people only buy from authorised sites in order to protect themselves.'. Carnaval Barranquilla Tickets. To be a member of this Site, You must agree to accept the terms in this Agreement. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. Which? This charge is in addition to the amount originally paid for the tickets. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Shiflett contacted Viagogo and was told that once a ticket order has been placed, Viagogo is unable to cancel orders. All sales and bids are final. Taiwan's National Symphony Orchestra canceled a March 5 concert scheduled to feature soprano Anna Netrebko in a decision the orchestra said it made "due to public concerns." Netrebko had been scheduled to perform with her husband, tenor Yusif Eyvazov, and mezzo-soprano I-Chiao Shih. We will also add Tax on our fees as applicable. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. If the event has been cancelled, send them evidence of this. Viagogo told us that because the tickets for the 2020 event can be transferred to the 2021 event, this is categorised as rescheduled rather than cancelled. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement You may find other users information to be offensive, harmful, inaccurate, or deceptive. Editor, Marcus Herbert. The good date is 9/11/21, but the relisted my tickets for 9/21/21. By Rhona Shennan 23rd Jul 2020, 3:38pm It states that one of the sites key features, and the reason buyers prefer it to other secondary marketplaces, is the Viagogo Guarantee.. Scott eventually obtained a refund but said it took him countless hours to get his money back, and warned that others may not have the tenacity to hound them like we did. Per the Viagogo site, because it was a rescheduling and not a cancellation, refunds were not available. The information accessed Read More, Are You a Current or Former Employee or Patient of South Shore Hospital In Chicago, Illinois? You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. : 'We have informed Viagogo that the events are cancelled not rescheduled and that we are also emailing the Competition and Markets Authority (CMA) to let them know the situation. The revised version of this Agreement is automatically effective after it is initially posted on the Site. It states that if an event organiser offers tickets to . The Australian Consumer Law says you're entitled to a refund if an event is cancelled, but not if a government ban on attendance is in place. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. You must contact the How do I find tickets I've already downloaded? The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph, Be the first to hear about special offers. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. viagogo AG is registered in Switzerland, Company No. 2.11 Ticket Fulfillment. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". Report Fraud 7.3 Additional Policies. If you have paid for your order using a credit card and you are getting no response from Viagogo, then if u have not received the tickets / received fake tickets - you ca. Something to be aware of with Viagogo is that many promoters will turn people away that have bought tickets from them. As well as was able to select what section I wanted to be in for the price I had selected. According to reports, this guarantee ensures that customers will receive a full refund for their purchased tickets if an event is canceled. You agree . drug injury lawsuits and product liability lawsuits. The whole ordeal cost me almost a thousand dollars. The difference between 'cancelled' and 'postponed' events is . 7.1 Ownership of Intellectual Property. I received an email 4 days prior to the event, stating the ticke. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its Viagogo Guarantee and give her a refund if the event was canceled. Arctic Monkeys Tickets. Refunds, therefore, aren't applicable. Many event managers have already committed to providing refunds for cancelled events. The 33-year-old announced . You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. Hundreds of summer events have fallen victim to the coronavirus outbreak, with organisers offering to give fans their money back if they do not want to, or cannot, transfer their tickets to 2021. Two other consumers, who used Viagogo to buy tickets to the golf Open Championship and a My Chemical Romance gig, said they had got their money back only after appealing to their banks. . I have requested an SAR and proof that the event organizer did not canceled and they still want send me nothing. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. To open a dispute: 1.Log in to your PayPal account. Ticket marketplace platform Viagogo is fighting to prevent nationwide certification of a class action lawsuit accusing it of failing to offer refunds to events booked through the pandemic. Viagogo refused to refund her on the basis that Festival Republic had given buyers the option to carry over their ticket to next year. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Your email address will not be published. This left many customers, like Faye Hearn, concerned they'd be left out of pocket. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. Red Hot Chili Peppers Concert Tickets. settlement administrator or your attorney for any updates regarding Backstreet Boys Tour 2023. 'Such tickets will become void and the ticket holder refused entry to the theatre. They did not send me my ticket information until the day before the concert. 2.10 Collecting Payment. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. You will be entitled to a full refund or a 120% voucher. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. and that I would only receive a refund if the concert was cancelled etc. 'The event was cancelled by the organisers, but Viagogo claims the festival is rescheduled,' he recalled. Waste Management Phoenix Open Ticket. 2. Answer (1 of 3): Viagogo runs prudent customer care operations. 2.14 Substituted Seat Locations. 6.9 Change or Suspension of Site. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. 4.3 Sellers Shall Not Include Promotional Material with Tickets. If you paid by credit card, and paid more than 100 and less than 30,000, you have additional protections if something goes wrong. Tickets may be substituted with comparable or better seat locations without the Buyers approval. To post a ticket for sale on viagogo You must first register with the Site. When a Metallica concert was postponed in 2019, Viagogo told some ticket holders they had to send their tickets to Ireland for a refund. Back in Tasmania after the cancelled concert in Perth, Shane and Jane Johnson applied to Viagogo for a refund. In the case of refunds, we appreciate our customers patience while we process their request.. Generally; My event is cancelled or postponed - What do I do? The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. When Your Event is Canceled or Postponed. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. My partner has a job where he is required to go away at the last minute. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. 684 Posts. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert and thousands of other events, the company unlawfully avoided honoring its promise of a refund. Tickets for next year's festivals aren't yet for sale, but Viagogo was not on the list of authorised sellers for the 2020 events. 3.4 Indemnity. Forms must be returned to viagogo 10 working days after receiving them, in order to apply for a refund. But Viagogo, which has been criticised by the music industry, MPs and campaign groups over its treatment of customers and alliances with powerful ticket touts, is refusing to follow suit. 6.9 Change or Suspension of Site. says if an event is cancelled and not rescheduled, you will be refunded the full purchase cost, minus shipping fees. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. You warrant that you are over 18 years old and have the legal capacity to make the transaction. 6.4 Release. But Which? That's not something you're likely to shake off. In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. I sent our ticket numbers but Opera Australia said they were not theirs. Privacy Policy | You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Romeo Santos Concert Tickets. I had put the required amount of 180.00 per a ticket. 8:20-cv-01880, Jurisdiction: United States District Court, Middle District of Florida, Products/Services: Non-refundable tickets to concerts, Allegations: Viagogo denies its customers refund despite the Viagogo Guarantee. Tickets for Waste Management Phoenix Open. If you're thinking of buying tickets from a secondary ticketing site, make sure to check the venue and event organiser's policy on resale tickets before doing so. 5.3 Disclosure of Information. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". Why do my tickets have someone elses name on them? It's unlikely you'll get the delivery costs or booking fees back, though. If an event is rescheduled, the customers tickets remain valid, per our terms and conditions, and therefore they are not entitled to a refund. But gave me only option was to relist on their site or go to resceduled date. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. Provide the information they might require. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Viagogo told us: 'Our customer service teams are working hard to confirm the status of all events and contact customers to inform them of any changes. ', Viagogo explained, 'If an event is completely cancelled, the customer is entitled to a cash refund or 125% voucher. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. Viagogo claims the events have been postponed, despite the event organisers confirming they have been cancelled. You can also reach out to us onTwitterorFacebookor via email atOutreach@ConsiderTheConsumer.com. consumer rights expert, Adam French, said: Viagogo has a history of ripping customers off and skirting the law, and in these challenging times it seems to be dodging its responsibilities to customers when considering requests for refunds.. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. 'We would welcome the opportunity to work directly with event organisers so that fans get maximum access to events, which we believe should be the ultimate goal of everyone in the industry.'. We would like to show you a description here but the site won't allow us. Paid 250 Euro VS the real cost of 100 euro. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . I bought tickets for Rammstein before the pandemic and they would not refund me. We think businesses - especially those with substantial resources - should still provide refunds for events . viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. Stray Kids Tour 2023. administrator or law firm. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. Complain to the ticketing website. 1. The plaintiff, Lauren Shiflett, filed the complaint in a Florida federal court yesterday (Wednesday), claiming Viagogo has been retroactively attempting to discontinue its . Certain cold-product lines labeled as Read More, Have you experienced engine oil contamination within your model year 2019-2021 Honda CR-V or 2018-2021 Honda Accord vehicle in California? French called on the CMA to factor Viagogos actions into its ongoing investigation into the companys $4bn (3.2bn) takeover of its rival StubHub. If an event is completely cancelled the customer is entitled to a cash refund or 125% voucher. ! Instead it is claiming the events have been postponed, even when the organisers confirm they have been cancelled. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. You consent to the exclusive personal jurisdiction and venue of Swiss courts. Take a photo of a faulty item and add a brief description. Why can't I see my order or sale in my account? Arctic Monkeys Concert Tickets. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). contends that Viagogos action is in direct violation of the companys stated policy. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. that reports on class action lawsuits, class action settlements, history of ripping customers off and skirting the law, $4bn (3.2bn) takeover of its rival StubHub. Chris Brown Tickets. I entered the incorrect email when registering, how do I change it? Ticket listings are a representation of actual seat location. Events scheduled for 2020 have now been postponed into 2021; however, Viagogo's website explains that refunds are only available if an event has cancelled. According to the consumer group Which?, Viagogo's terms and conditions say . Carnaval Barranquilla Tickets. However, Viagogo responded to the motion by filing paperwork arguing that the court should deny the said request. "If it's been canceled, chances are you're . Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. We contacted Viagogo t. Read more o demand a refund as they've breached the NSW Fair Trading Act. 'Eventually Viagogo offered me a refund but I don't think many people have the tenacity to hound them like we did,' he told us. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. They wait till the concert is over to say, it has past and there is nothing they can do, no refund no voucher for me. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. However, the Viagogo refund cancellation class action lawsuit argues that this is in direct conflict with the companys stated policy. 3.Click Dispute a Transaction. Actions does not process claims and we cannot advise you on the Suggested Article: Verizon Wireless SMS Refund Settlement Details. The R&A also told us the seller was in breach of their terms and conditions for relisting the tickets on Viagogo, and that Tony's tickets could have been cancelled. All sales and bids are final. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Go on and tell us about your poor consumer experience. 2023 considertheconsumer.com, Viagogo Fights to Avoid a Refund Refusal Nationwide Class Action Lawsuit. All forms of redress are non-transferable and non-refundable. It asserts that Shiflett did not adequately analyze the effect of state laws on a nationwide Class. We have given fans who have purchased tickets from us the option to either transfer their tickets to the staging of The Open next year or request a refund. Only to be given the run around. Online ticket seller Viagogo has come under fire for refusing to refund customers for events that have been cancelled or postponed due to the Covid-19 pandemic. 4.Select the button beside the transaction you want to dispute, then click Continue. I haven't received an email confirming my order. Take a look at our advice on writing a letter before you make your claim. This is a level of criminality that will get this company belly uptrust me, I am all in for this class action lawsuitwe cannot let some corrupt Florida judge prevent a WHOLE COUNTRY of music lovers from being cheated and abused out of our hard-earned money. 'We always advise customers to purchase tickets directly from us through TheOpen.com or from authorised providers which are listed on the website. Anti-ticket-touting campaigners the FanFair Alliance have published a guide for people seeking a refund from a secondary ticketing platform - and especially the once occasionally and now .