The act requires a tenant to promptly notify the tenant's landlord via written or electronic notice when the tenant knows or reasonably suspects that the tenant's dwelling unit contains bed bugs. Place all your clothing from your luggage immediately in the dryer for at least 15 minutes at the highest setting upon returning home from travel. THey said they had 6 to 7 complaints this past year and that the hotel did non even care enough to respond to them.This, Please accept my sincere apology for your experience during your stay with us. The room was large, 900 TV channels and reception area inviting. Disgusting! This place is such a gem!! (Click on the Red Icon to view detailed bed bug reports.) The Academy Hotel 8110 N. Academy Blvd. The Bed Bug PlanetSM Program makes no representation as to the truth and accuracy of any of these reports, they are collected from across the internet by the Bed Bug PlanetSM Search Engine. Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. For my wife's 40th birthday we stayed in the jacuzzi suite for a night away from the kids and away from business as usual. Youll never stay anywhere like for the price. Breakfast buffet daily. Do you have a room with a view available? 0.1 miles from Fairfield Inn & Suites Colorado Springs Air Force Academy Free Wifi Free parking Top Rated Breakfast included 2022 Best Western Plus Peak Vista Inn & Suites View Hotel 2,477 reviews 0.1 miles from Fairfield Inn & Suites Colorado Springs Air Force Academy Free Wifi Free parking Special offer Visit hotel website Breakfast included This is definitely going to be our go to when spending a night in the Springs. They also have very strict protocol on handling complaints such as this. We all have bed bug bites all over us and they are very uncomfortable! I would recommend it if you can handle the unfriendliness of the staff. Colorado Springs Bed bug Reports Best Western The Academy Hotel Bed Bug Reports Recommended tips after hotel check-in: 1. (Click on the Red Icon to view detailed bed bug reports. The manager told us they did not have bed bugs and we probably had an allergic reaction to the soap they used to wash the sheets. A nice grill and bar. great breakfast and restaurant and the pool is our favorite the decorations are amazing, Loved the breakfast! Booking.com does not accept responsibility or liability for any reviews or responses. On Mar 24 2011 Well. We've sent you an email so you can confirm your subscription. Freeland admits it's work that can make your skin crawl. NEVER again! We also missed the free breakfast because it ended at 9am. Very tranquil atrium area., Omlet station was great the rest of the food cold and old, Staff was all very pleasant, room was clean, pool was amazing and HEATED beautifully. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. Econo Lodge North Academy: BED BUGS - See 171 traveler reviews, 82 candid photos, and great deals for Econo Lodge North Academy at Tripadvisor. Econo Lodge North Academy: BED BUGS - See 172 traveler reviews, 82 candid photos, and great deals for Econo Lodge North Academy at Tripadvisor. Courtyard By Marriott Denver Cherry Creek, Holiday Inn Express Hotel & Suites Denver-Intl Airport (Tower Rd), The Inverness Hotel And Conference Center, Residence Inn By Marriott Denver Highlands Ranch, La Quinta Inn And Suites Denver Louisville Boulder, Courtyard By Marriott Denver Southwest Lakewood, Hyatt Regency Denver At Colorado Convention Center, La Quinta Inn And Suites Westminster Promenade, Hampton Inn And Suites Denver Cherry Creek, La Quinta Inn And Suites Denver Southwest Lakewood, Holiday Inn Express Hotel & Suites Alamosa, Crossland Economy Studios Colorado Springs. Very basic lodging -- seems to be a magnet for kids and families due to the pool that is right in the open by the dining. The Academy Hotel Colorado Springs 8110 N Academy Blvd , Colorado Springs, Colorado 80920 855-516-1090 Reserve Lock in a great price for your stay. Breakfast is excellent for a hotel breakfast. The Broadmoor Hotels (2) BBB Rating: A+ Website 82 YEARS IN BUSINESS (719) 471-6200 1 Lake Cir Colorado Springs, CO 80906 OPEN NOW My wife and I recently stayed at the Broadmoor with 14 relatives during the Jazz Festival. Yet when I called the hotel from an outside phone to book a room there were several rooms still available. Arrive: 03-01-2023 . Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. The property was run down and the room was awkward and small, especially the bathroom. Having found no evidence of bed bugs or any other insect, the Manager went further and called previous guests who have recently stayed in those rooms. We stayed at this hotel last summer, June 2010, and left with some bites on us all. Location off highway was amazingly easy. We stayed at this hotel last summer, June 2010, and left with some bites on us all. With the atrium and the numerous water effects, reminded me of the Best Western Cow Palace Inn in Lamar Colorado in the 1980's and 90's when it was in its' hayday when Dave Eddleman owned it. close to everything i needed to go to. Now it's one, two, three calls a day that we're receiving for bedbugs," said Kyle Freeland, a bedbug exterminator for Just Bed Bugs Pest Control. The family-owned Academy Hotel is also set right next to the south gate to the Air Force Academy. Take US Highway 24 to Interstate 25 North, Exit 150 North Academy Boulevard, stay in the far right lane, the Best Western the Academy Hotel is the first drive on the right. The Academy Hotel Colorado Springs: Bed Bug - See 3,263 traveller reviews, 501 candid photos, and great deals for The Academy Hotel Colorado Springs at Tripadvisor. Landlords, in turn, are required to have someone inspect the unit within 96 hours and, if bedbugs are found, neighboring units must also be inspected. Best Western requires special training of Housekeeping, Maintenance and Management staff on this issue. Prices for cribs and extra beds aren't included in the total price. There are live plants and seating areas around a fireplace and an indoor pool that does not smell like chlorine. Ill start with the pros. The Academy Hotel, Colorado Springs is a family owned and operated full service, pet friendly hotel. We all have bed bug bites all over us and they are very uncomfortable! Liked: Cleanliness, amenities, property conditions & facilities. The gym was small but it was also nice and clean but it didnt have anything to wipe the equipment down after use. Free WiFi and a daily hot breakfast with omelets and waffles is included. This was for the price a grand slam! Colorado Springs, Colorado 80920. Booked this on a major travel site for an incredibly low price. I really didn't know about bed bugs at the time. So pets or no pets? Room 238 had bedbugs. There is nothing classy about the way this staff treats it's guests. 2023 Expedia, Inc., an Expedia Group company. The mountain view is stunning. Pool area was poorly lit but was heated. 3. These little creatures inspire fear across our society, but Freeland is sharing his knowledge with News5 to help you avoid these bugs from taking a bite out of your skin and your wallet. This is not a rash, these are bites! Monday - Thursday 6am-9am | Friday - Sunday 6am - 10am. Survey surfaces for signs of an infestation, such as tiny rust-colored spots on bed sheets, mattress tags and seams, and bed skirts. We publish all reviews, positive or negative, that meet our guidelines.More informationOpens in a new window, 8110 N Academy Blvd, Colorado Springs, CO, Traveled with family and small children, Traveled with family, Traveled with partner, Traveled with family. We went back to the area for spring break and decided to stay there again because of the location and price. Children 18 and above are considered adults at this property. Omlet station was great the rest of the food cold and old. more. All staff members were amazing! The Academy Hotel has been family owned since 1982 and as a hands on owner, I take great pride in the overwhelming amount of satisfied and loyal guests we have built over the years. Surprisingly good place with an interesting main lobby / restaurant area. Only a customer who booked through Booking.com and stayed at a specific property can write a review. This is the version of our website addressed to speakers of English in the United States. We have people and automated systems that specialize in detecting fake reviews submitted to our platform. A 24-hour reception greets guests of The Academy Hotel. Friendly staff, Liked: Staff & service, amenities, property conditions & facilities. Needs a deep cleaning. Review tags are currently only available for English language reviews. After their trip, guests tell us about their stay. This review is particularly disturbing since The Hotel Manager and I have had a number of conversations with this guest and had sent her the written confirmation from the 3rd party certified inspector that there was absolutely no evidence of any insects or more specifically bed bugs in the rooms this guest spayed in. Overall, okay. Taxes and fees that are shown are estimates only. Rooms are cozy and comfortable, with bright art work on the walls and sitting areas. Great property as a lay over or destination! The worst bed we have every had. A chef was available to make made to order eggs/omelets! Restaurant is good. The Academy Hotel Colorado Springs 8110 N Academy Blvd, Colorado Springs, CO 8.8 Excellent 2917 reviews Verified reviews 10 - Excellent 1,725 8 - Good 764 6 - Okay 252 4 - Poor 97 2 - Terrible 79 8.7/10 Cleanliness 9.0/10 Staff & service 8.6/10 Amenities 8.4/10 Property conditions & facilities 8.5/10 Eco-friendliness 4/10 Poor Mike Examine your luggage carefully while repacking and when you return home. This Hotel has been in my family since 1982 and I work hard to make sure my Hotel is it is very clean, comfortable and enjoyable experience. <[emailprotected]edbugregistry.com>. The breakfast was awesome. NEVER again! When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. Something went wrong please try again later. Right now bedbugs are a problem here at home in Colorado and in all 50 states. Weird. The swimming pool was extremely green, so it was either dyed green or not properly chlorinated. They are also responsible for the costs associated with eradicating the unit of the pests. This is not a rash, these are bites! Error: From: The east and west. In fact, we just had a pest control company mention to us the other day that all the calls they are seeing right now are in your higher-priced properties," said Jeff White, chief product officer at the pest control manufacturer SenSci. "That tells me right there in plain black and white that it's getting worse.". Disliked: Cleanliness, amenities, property conditions & facilities. COLORADO SPRINGS, Colo. -- A claim of bed bugs at a popular Colorado resort is being directly disputed by the resort itself. Owner quickly gave full 11day-scheduled refund without checking the room for himself. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Bed Bug: The Academy Hotel Colorado Springs - See 3,282 traveller reviews, 509 photos, and cheap deals for The Academy Hotel Colorado Springs at Tripadvisor. we stayed there again over spring break, last week (March 2011) and we are all covered with bed bug bites and they are very uncomfortable! I'll leave them out in the hallway and I will tear that room apart for about 15 minutes looking everywhere," Freeland said. When she woke the next morning she had almost 40 bites across her body - back, arms, legs, buttocks. Review tags are currently only available for English language reviews. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The Hotel has a regular pest control program in place. The bathroom had poop on the toilet when we checked in. Check your selected option for more info. Expedia and the Airplane Logo are trademarks or registered trademarks of Expedia, Inc. CST# 2029030-50. 2015 The Academy Hotel, Inc. All rights reserved. Bed Bug Planet SM Reports Embassy Suites Hotel Colorado Springs (719) 599-9100 7290 Commerce Center Dr Colorado Springs CO 80919. . 4300 Cherry Creek Drive South Denver, CO 80246, Colorado Health Information Data Set (CoHID), Office of Public Health Practice, Planning, and Local Partnerships (OPHP), Air Quality - Monitoring, Modeling and Data. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Pizza, Staff was amazingly friendly. They're also applicable regardless of the comment's tone. We checked into the hotel and the person at the counter was very friendly and personable. Room had some leaking issues at sink but was still very clean and fresh. All content should be genuine and unique to the guest. Buffett had a little bit of everything., The room was very nice, clean and in great condition. This material may not be published, broadcast, rewritten, or redistributed. NEVER again! Made beds, replaced towels and amenities. I really didn't know about bed bugs at the time. On arrival found out that check-in wasn't till 4 pm..a fact that was NOT in my booking confirmation. Great value! Free public parking is available at a location nearby (reservation is not needed). 719-260-18005580 Tech Center DrColorado Springs CO 80919, This Lodging Facility is NOT a member of the Bed Bug PlanetSM Prevention Program and may have third party reports regarding bed bugs which were not verified by our Professional Inspectors. 78 out of 2735 reviews" ". The Academy Hotel Colorado Springs Start your day at any one of the hotel's comfortable rooms designed for relaxation. In hotel restaurant had a limited menu but there were many restaurants and Walmart within walking distance. Clean and friendly staff room look as if they have been updated. Oh, & rooms were almost sound proof! There is also a Nintendo gaming system available in the lobby area which the kids really enjoyed. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. THey said they had 6 to 7 complaints this past year and that the hotel did non even care enough to respond to them.This, Please accept my sincere apology for your experience during your stay with us. Beautiful property! Highly recommend. In addition to the above, The Academy Hotel conducts regular and routine inspections and never come across any evidence of bed bugs in the Hotel. When I spoke to the hotel manager and asked that she either move me to another room or offer me a night at no cost she laughed at me. Very condescending when protocol had changed since last time we stayed. Read more about the Colorado State Law: https://leg.colorado.gov/bills/hb19-1328, Cases come in daily for Just Bed Bugs Pest Control. All rights reserved. We will be back. To see correct prices and occupancy info, add the number and ages of children in your group to your search. This was for the price a grand slam! Thanks! Colorado Springs actually moved down 19 spots on the list from 2012 when it was . Wish there was a hot tub for the grownups but no biggie. Sincerely, John Wilkins/Owner. It is my hope that you see fit to give us a second chance to win your valuable business back. The Academy Hotel Colorado Springs 8110 North Academy Boulevard, Colorado Springs, CO 80920, United States of America - Great location - show map Very Good 1,659 reviews great breakfast and restaurant and the pool is our favorite the decorations are amazing Sherry United States of America Staff 8.9 +45 photos - Terms of use - Privacy - Disclaimer. The post has more than 60,000 views. Exterminators with the National Pest Management Association say the top three places they find bedbugs are in single-family homes, apartments, and hotels. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. The room was not very clean. You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. Respect the privacy of others. Each review score is between 1 and 10. Beautiful facilities, parking lot was a bit dark at night. wilkins1691, Owner at The Academy Hotel Colorado Springs, responded to this review. Colorado Springs, Colorado 80920 Local: 719-598-5770 | Toll Free: 800-766-8524 | Fax: 719-598-3434 The guests that have stayed in those rooms since this guest checked out have all not experienced any problems either. Check your booking confirmation email to find your booking number and PIN. They'll have to be paid for separately during your stay. All rights reserved. Bedbugs in room. Tripadvisor performs checks on reviews. Steakhouse, With more than 8,000 square feet of banquet space, our Colorado Springs hotel is the perfect venue for weddings, reunions, business meetings, or any special occassion. I really didn't know about bed bugs at the time. N Academy Blvd Colorado Springs CO Hotel highlights Free full breakfast Free WiFi in rooms and public areas Free parking Onsite dining Located in Briargate within a 5-minute walk of US Air Force Academy, The Academy Hotel Colorado Springs is within a 15-minute stroll of Chapel Hills Mall. Made to order omelettes! We will definitely stay here again if we are in the area! Loved the breakfast! I liked the amazing breakfast! Offering a varied menu featuring fresh American Cuisine in a casual atmosphere, Falcons Bar & Grill is located at Colorado Springs Academy Hotel. Please see our partners for more details. See More Rooms & Suites 01 / 09 Lock in a great price for The Academy Hotel Colorado Springs rated 8.2 by recent guests! One of the best places I have ever stayed. Sincerely, John Wilkins/Owner. Great to have an omelette at breakfast! Stayed at this location for 4 nights (1/13/20 - 1/17/20) and ended up with multiple bedbug bites all over my shoulder, legs and extremities. Buffett had a little bit of everything. The breakfast was great! Best Western requires special training of Housekeeping, Maintenance and Management staff on this issue. Copyright 19962023 NEVER again! Breakfast was above expectations, and the restaurant was on point. They typically feed at night once victims are asleep, making it more difficult to catch them when they're active. When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more. I did miss the hot tub this winter visit, but the gorgeous live Christmas tree and fire made several families happy to gather and celebrate! News5 spoke with a local exterminator who is working to raise awareness and to help find the bedbugs before they find you. I really didn't know about bed bugs at the time. This review is particularly disturbing since The Hotel Manager and I have had a number of conversations with this guest and had sent her the written confirmation from the 3rd party certified inspector that there was absolutely no evidence of any insects or more specifically bed bugs in the rooms this guest spayed in. Our room was clean and stocked. Want a great night's sleep? This property has taken steps to provide more sustainable and eco-friendly travel. My friend was sleeping in the bed closer to the bathroom. The manager told us they did not have bed bugs and we probably had an allergicRead Full Report at www.tripadvisor.com, View other locations in Colorado Springs, Colorado - USA, 2011-2013. Sign up and we'll send the best deals to you. It is a very nice and reasonably priced Hotel. The sink and tub did not drain/drained exceptionally slow when you turned the water on so you were standing in dirty water, or spitting your toothpaste out in a bowl full of water. We enjoyed our stay, The whole indoor oasis feel was nice, the pool area could be a little more lit up but other than that it was very nice. Breakfast was top notch. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. (Click on the Red Icon to view detailed bed bug reports.) Days Inn by Wyndham Colorado Springs Air Force Academy View Hotel 685 reviews 0.3 km from The Academy Hotel Colorado Springs Free Wifi Free parking Studio 6 Colorado Springs, CO View Hotel 29 reviews 0.5 km from The Academy Hotel Colorado Springs Free Wifi Free parking Breakfast included Embassy Suites by Hilton Colorado Springs View Hotel Finding refuge in bed seams and the crevasses in furniture, these parasites that are no bigger than an apple seed hitch hike from place to place, then lie in wait until they can crawl out to bite people. 1691070|4,1674130,1687860,1687860|3,1691070,1687990,1687640,1686320,1653460,1687140,1674130|5,1680920,1680920|1,1674130|1,1685250,1687300,1682710, The Academy Hotel Colorado Springs (Hotel) (USA) Deals, Personal or sensitive info (e.g. The front desk staff was excellent as was the staff at the restaurant, although our waitress could have used some additional training, or was new, either way, she got the job done, but wasn't as good as she could have been. The guests that have stayed in those rooms since this guest checked out have all not experienced any problems either. The manager told us they did not have bed bugs and we probably had an allergic reaction to the soap they used to wash the sheets. This meant there was furniture being moved men shouting up and down the hall and dogs barking. Now the bedbugs have made a comeback and the experts have noticed some reasons why bedbugs are spreading. This is not a rash, these are bites! High Ridge Manor Apartments 13445 W. National Avenue New Berlin,WI - 53151 (262) 789-9588 After booking, all of the propertys details, including telephone and address, are provided in your booking confirmation and your account. Chapel Hills Mall is 1.2 mi away from this hotel. It makes a great first impression, with its lobby atrium that features waterfalls, fireplaces, and stone-hewn walls. Nor could we call out in case of an emergency. Lamp didnt have lightbulb. This Hotel has been in my family since 1982 and I work hard to make sure my Hotel is it is very clean, comfortable and enjoyable experience. Liked: Cleanliness, staff & service, property conditions & facilities, room comfort. Loved the hot breakfast buffet with made to order eggs, the pool, the comfy sitting area. When we questioned the front desk we were told that they have asked several times to have it removed from travel sites. Hotels.com - Deals & Discounts for Hotel Reservations from Luxury . Great location, great amenities. I thought since we found a bed bug in our bed they would be worried about making sure we were comfortable somewhere else. Great location - show map, great breakfast and restaurant and the pool is our favorite the decorations are amazing. Such a treat! Cocktail hour, Guests are required to show a photo ID and credit card at check-in. She e-mailed me a copy of what lookedRead Full Report at bedbugregistry.com, On Mar 24 2011 millergirl73 wrote, We stayed at this hotel last summer, June 2010, and left with some bites on us all. But this would have been bearable had the staff not been downright snotty and rude. check in was super easy. Booked this on a major travel site for an incredibly low price. Also the heater in my room didnt work I had to use a portable heater to heat the room. The eggs are almost impossible to see when laid on most surfaces. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. The breakfast was excellent and free but the staff during breakfast was totally rude. We stayed here with our two kids. Tenants If you have a housing question that does not require legal advice, contact the free Colorado Housing Connects helpline to find answers. Guests submit their subscores and their overall scores independently theres no direct link between them. I really didn't know about bed bugs at the time. * Complimentary Breakfast:
Please enter the dates of your stay and check what conditions apply to your preferred room. "Bed bugs can be present in any hotel no matter how expensive the rooms may be. They have a wonderful breakfast bar. Rooms are clean and nice but not sound proof. The free breakfast was awesome, more than I was expecting in a free hotel breakfast. The facility was a great experience for the modest price. The atrium for the hotel is beautiful. My room specifically smelled very strongly of chemicals and the heater squeaked all night long. 8110 N Academy Blvd, Colorado Springs CO 80920 Super 8 U S A F A North 1.13 Miles Away 8135 N Academy Blvd, Colorado Springs CO 80918 Days Inn 1.15 Miles Away 2. Lock in the lowest price from these sites. Nice spacius and clean However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. There's nothing I didn't like. Lunch, academy hotel colorado springs bed bugsbig sky gift shop missoula airport. Pet-friendly rooms are also available. Great breakfast, great staff , overall a great experience. It's a two bed room. It was great stay. I want to recommend this hotel, but I just can't considering the staff issue :(P.S.-- The pool was warm on the weekend, and FREEZING during the weekdays. The indoor pool was great, the bed's were comfortable. Wonderful. Posts are solely the responsibility of their respective authors. WiFi is available in all areas and is free of charge. Comfortable bed, quiet, excellent breakfast! The Academy Hotel Colorado Springs 8110 North Academy Blvd., Colorado Springs, CO 80920 United States (USA) near Exit 150b a on I-25 (~0.3mi) View Map Reservations: 1-800-760-7718 Group Sales: 1-800-906-2871 3.5 Star Property Previous Next Check availability Very Good 4.0 /5 Based on 2959 guest reviews Show Guest Reviews I was not told that the rooms all along the hallway we being renovated. Monday - Thursday 6am-9am | Friday - Sunday 6am - 10am
Weather your traveling for business or pleasure, we'll do everything possible to ensure your stay is memorable. With more than 8,000 square feet of banquet space, our Colorado Springs hotel is the perfect venue for weddings, reunions, business meetings, or any special occassion. I felt like it was inconvenient for us to dine there or something. Great place to stay, great location and awesome breakfast!! We checked into the hotel and the person at the counter was very friendly and personable. Just really not clean. The Academy Hotel Colorado Springs has been welcoming Booking.com guests since Dec 5, 2012, Top Location: Highly rated by recent guests (8.9). Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. According to HomeGuide, the average cost of removing bedbugs from a home is between $1,000 and $2,200. Disgusting!More, Both Best Western and the Academy Hotel take this type of complaint very seriously. Its the best place we have ever stayed. Which is very unfortunate because it is a comfortable, clean, nice looking hotel and a great value. Expedia, Inc. is not responsible for content on external Web sites. We had to stay for most of the afternoon because of a zoom meeting my husband had, and we were allowed a late checkout from our room, then stayed at the pool and sitting area for a few hours. Holiday Inn Express & Suites Colorado Springs South I-25, an IHG hotel, Holiday Inn Express & Suites Colorado Springs-First & Main, an IHG Hotel, Best Western Plus Peak Vista Inn & Suites, Best Western Plus Executive Residency Fillmore Inn, Holiday Inn Express & Suites Colorado Springs Central, an IHG Hotel, Hampton Inn & Suites Colorado Springs-Air Force Academy-I-25 North. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I have never received such terrible treatment in my life!! Good inexpensive place to stay with a very good staff. Seafood, I liked the layout for the bathroom area., Hotel was clean and had a pleasant clean smell. I can assure you that customer service and satisfaction is of utmost importance to the Academy Hotel and myself.
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