26-05-2020 Go to ic3.gov and fill out the internet crime form. Him claiming he did not get the package until day before opening claim yet UPS showing delivery 15 days before along with his signature was strange to supervisor. Offer to send him a return shipping label. You are welcome to file claims and police reports. What if the buyer is not trying to rip you off but simply made a mistake? I did buy the shipping label through ebay. 09-10-2020 If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. These are both things ebay phone reps suggest. I saw in a similar post somebody suggested to ask the buyer to send the "wrong item" back, I guess for evidence. I would do that myself in those circumstances. I mailed a limited edition eye shadow palate to Ontario Canada for $90. to fight them over this and go to the Phillippines is beyond annoying. It's an absolute pain in the ass but eBay will never change their policy if we are all pushovers and complacent with buyers committing fraud. Im concerned this is a scam. another scam they will say they are selling a item say half price then you purchase that item i e cost 500 you pay 200 secondhand they then will sell the item to you hoping the money will be released from e bay say they sent via e bay with a tracking number your then thinking well giving me details been honest saying that in box this not in box all week messaging this person wheres my item so convincing they said they sent without something or no its not that type so in your head your believing be here soon then you see a tracking number type it in its actually e bay standard royal mail 5 days later no item then they start saying wont come any quicker, well my advice open case instantly as 9/10 of time no tracking the buyer will reward not to get black mark against there name and tell you its ok ill sort it sorry did not come the scam they borrow your money for a week never sent a item soon as open case instantly refund loan of a few hundred quid no interest they borrowed of you perfect for people who e bay trust be careful as in meantime your waiting to open a case and hoping you lose they win either way win with borrowing money of you interest free as skint for week even better if you lose they get to keep your money please be aware of this scam happened to i was refunded by them or e bay not sure 5 days later though either way very devious. They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. Once they have the code, they disappear and make off with your gift card balance. You send the item promptly but days later you find that the check bounces, leaving you with nothing. The money will be recovered from you and you will be charged an additional chargeback fee (thats $20 for PayPal, individual credit card companies vary). I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. A buyer from Europe orders at item and pays for it. Just trying to understand. on Aamzon advised we can do what we want. In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount. Sadly, in the rush, you may have failed to notice that the listing only specified the box the item came in, not the item itself. Record any serial numbers or unique codes. Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. The buyer could be lying. After completing the sale normally, the seller will post the package with the correct address but the wrong name. 1.6K 17K views 1 year ago Every so often mistakes will happen. You must be new here, in this sub anything and everything is a scam ;). For more information kindly send . 06:44 AM 04:28 PM. By ARTHUR WRIGHT. Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. They may even provide photos of the broken item. So, that explains the different labels and (possibly) the Fragile stickers. It is better to talk with them first before doing this. I had a customer contacted me that the item was damaged in transit. Everyone is covered except the credit card holder, whoever that is. Create an account to follow your favorite communities and start taking part in conversations. If there's something wrong with your item, you can return it to the seller for a refund or a replacement. If so, it's definitely not a package I've sent out. I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. Create an account to follow your favorite communities and start taking part in conversations. Sizes: XS to 2XL. Because eBay functions as an intermediary between private buyers and sellers, the idea of building an online reputation on the site is pretty important. If say you suspect the package was tampered with than you are opening yourself up to loose seller protection. 05:49 AM Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. Does it look like your packaging, apart from the labels and the stickers? I had to help my mom submit a dispute through eBay, as a buyer. The buyer then tried to repeat that same scam several times. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The one I received is as per the photo. For more information, please see our on The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. I don't want to leave anyone in the lurch, but I'm not sure what more I can do. The fact that I tried to rule out a mistake on his part and he ignored me, plus the fact that his pic was the switched item propped up beside the box I did mail him, with my label visible told me he was doing this knowingly. Do you have the number? The last they knew my case already and they closed case on my favor even after they had accepted for buyer to return item. Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. Ask if they want you to dispose of it or return it to them. I only sell local, mainly to avoid hassle. Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. I always get a receipt of postage but buyers dont want to pay for tracking which is from $4.50 on up on a cheaper item and especially when the item costs less than the tracking shipping. 03:21 PM. But they said flat out "we don't mix up packages" and reiterated. Dial 1-800-275-8777 and explain the issue to USPS customer service. Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? Dispute the refund. Once I listed a new in box item as white when it was really blue. $15 each. Over the last 2 decades, web development businesses pop up and die off faster than you can say "HTML". I've never owned/sold a necklace like that. He never responded to me again, just proceeded with an inad return case and sent back the switched item, which was worthless. . They readily cooperate with law enforcement. Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. 26-05-2020 Honest mistakes happen. Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. @deala0621, according to the screenshot you posted, that item was shipped by the Global Shipping Program. Go to your post office with your Tracking Number and buyer's email and pictures and make an inquiry as to what could possibly have happened prior to the package being delivered and what is your recourse. 09-10-2020 So buyer filed a claim for a return with eBay citing wrong item sent. Buyer sent me picture of something different in the box. Thanks for this suggestion. When a buyer wants to return an item and be issued a refund, here is what you do first. - edited Am I protected against negative feedback in this scenario? On the package in the picture the buyer sent I can't see the original label (the one I would have stuck on it), but on top of that is the one, I gather, that is from Canada Post that does, in fact, have that same Canada Post tracking #. To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. His failure to reply to me or send pictures until after Case was decided on his favor was strange. I cant believe you won this. I was told to "rest assured", that since I had to serial number in my posting along with pictures, that if they sent a different item all I need to do was photograph it and show ebay in order to be found not at fault. We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package. PayPal Seller Protection exists to help sellers trade confidently on eBay. The item ordered was a coil of hook & loop tape. To get a refund from USPS, your eBay buyer can: Submit an e-form. That photo looks like your shipping label stuck on top of another shipping label. I have 100% seller feedback. I manufacture them myself and sell for only one price. Its just getting worse, sadly. When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. The Fragile stickers could have been added at the GSP. Anytime I can create with the Stardream line, I jump at the . Disputing the chargeback can take a lot of time and hassle on your behalf. That is not the package i sent your cosmetics in. So Im hoping he doesnt return anything. Anderson Maria is an eBay seller trying to tell me that eBay is trying to contact me through my email to confirm a payment with a gift card in advance to ship n deliver a motorcycle that Im interested in purchasing is this a scam? 05:49 AM. Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. The other thing that is suspect is their account was created the day they ordered the item. Our app will file a claim in your stead, saving you time and a potential headache. I'm not sure where I stand on this now. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. I lost my appeal. I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. That necklace couldn't have come from me. @deala0621:There's no point in contacting Canada Post, or USPS. They will call the number you have on record for this account, so make sure that's correct before you start. Well tonight I received the above email. Copyright 1995-2023 eBay Inc. All Rights Reserved. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. 2) Buyer most likely will open SNAD return request. You can request that the buyer send the item back to you immediately. This has happened a couple of times to us over the years, all part of selling on line Im afaid . Can Usps Tracking Be WrongPost Office have such a horrible . This time, I accidentally sent an ebay buyer the wrong item. It should not have. For approved returns, Mercari provides a free shipping label to the Buyer. I also ask if you have me mixed up with another seller you've purchased from recently. A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. Buyer claims wrong item and gets a refund despite evidence it is a scam bydwtrading2015 Post Crafter 01-21-202208:07 AM I get a message from someone claiming I sent the wrong item. I asked what exactly was wrong, what were the specs of the system, and what cooling system they were using. I have sent the item you ordered to the address on file with ebay. The final resort is to submit a missing mail search. Made sure we sent all images to amazon as it was within 30 days of purchase. This is what people are doing nowadays, so selfish. This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. Paid a tailor 4.50 repaired it and sent back with DPD signed for. There's usually another new label then. Cheaper seller scam: My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. If you successfully complete a transaction and the buyer pays with a credit card or PayPal, they can easily contact the provider and cancel the transaction. Could you explain a bit what steps you take when shipping? He sent photo of item receivedit is not the item i sent. .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. They say its to cover additional shipping costs, as they suddenly need it sent to a foreign country (often Nigeria, although not always). I did became a pain with calling everyday and today calling 5 times. Please Help! As you sent it recorded delivery I am assuming it had some value to it. Its ok but I like the darker one you had in your listing. Thanks for the reply. If not, fuck them and continue onto arbitration per their terms and conditions. As per the returns policy you are within your rights to refuse it. As much money as eBay is making off us sellers they should not make us cover a refund when a buyer says they never received their product or it is damaged due to shipping or them not telling the truth. But it would be kinda weird if the post office is secretly replacing nice quality branded merch in random packages with cheap nonbrand similar items. Or is it possible it was mixed up with a different package? This months episode of the eBay Seller Spotlight podcast is live! Theres no possible way I sent the wrong item so hes trying to scam me. package or mail missing? Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. In order for it to work, sellers must provide proof of item delivery. I sent a seller an offer on an item and she accepted. Go to usps site and fill out the mail fraud form. Go to solution deala0621 Adventurer (205feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 09-09-202009:41 PM Hi, thanks to all for your help. - edited We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below. 26-05-2020 But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? The buyer pays quickly, and you send the item without concern. Omg I JUST heard that same story!!!! Two moths ago, a parcel comes back. I don't know what it actually takes for them to get banned. or the buyer? Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. I swear. Additionally I have filed a local police report (which they closed since they can't prove "who" the offender was) and filed a mail fraud case with USPS. Ahhh, New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Those labels are a lot bigger and I never cut them to a smaller size. Contact the buyer directly to try to resolve the issue Send a replacement item: If the buyer would rather have the item than a refund, use the "Send a message" option to offer them a replacement. I get an email from the buyer asking where I sent it, oh that is wrong, send it here. In the tracking updates for the package, it has the USPS tracking #, but then it went through customs and then, I guess when handed off to Canada Post, Canada Post supplied a Canada Post tracking #. 26-05-2020 Scammers will use any available platform to trick innocent people out of their money or goods, and eBay is no exception. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . Same thing just happened to me and I was able to keep the earning. It was already on the way. Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. I asked my boyfriend to print off the labels and post them while he was at work. That has happened to me. There's no possible way I sent the wrong item so he's trying to scam me. Thank you sooo much for putting your story on here. 4) Request return shipping label credit as buyer made false claim. Had the same issue, lost my appeal and had to file a complaint against eBay to the Better Business Bureau. So Im very happy because obviously its buyer scam(hes done it before based on his feedback to another seller). Do not do that. They have always just put new shipping labels over the original label on the unopened package. Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. I have 50ish 5 star selling reviews and not one negative review on anything Ive done since Ive started selling. Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. Select Order Not as Described. The buyer has opened a case with eBay, so you need to respond in the case in the resolution center. Answer (1 of 4): Hi. Or when Williams Sonoma sent 99 knives, which cost $40 each, to a shopper who wanted just one. Is it possible they received it from another seller? Do I have to go ahead and refund no matter the circumstance? If they bring eBay into this, do I stand any chance at all? Listen to this weeks podcast to hear sourcing methods from a seller! The buyer confused me with another seller. Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). Hey Im kind of new to mercari and Im really nervous. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. This topic was automatically closed 180 days after the last reply. Call them constantly, email them, tweet them, bug the shit out of eBay for business on Facebook, demand to talk to supervisors, refuse their offers for a call back and stay on the phone instead so that they will have to update you every two minutes about their progress finding a supervisor. Those are not indicative of any scam. . by asking the buyer questions or calling the post office? I'm not sure if Canada Post would put those on there?? I was hoping it was a post offcie mix up. Somewhat new, never had this happen before. Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . 01:37 PM, on However, for large packages and certain types of express service, UPS is the cheaper . be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. Tune into our last eBay for Business podcast episode of 2022! Youll be asked to provide evidence that the buyer returns a different item (I just submitted a pic of the item I sent and the pic the buyer sent me) and sign an affidavit. If you've changed your mind about the item, check with the seller to see if they'll accept your return. Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. Am I going to be screwed out of $55? People are getting desperate, violent and all kinds of other things lately. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. A neighbor may have picked it up, so it is worth asking around before you contact USPS. I ended up having to give a refund in fear the buyer is going to give me bad feedback. Add any photos you have of the wrong package. They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. Is there any point in doing that? However, depending on the payment method the buyer used, it can take up to 30 days We'll automatically relist your item for you. Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. Ebay claimed that the item was in "different condition". Then maybe they won't send it back and you won't have to refund. I really feel like I am not getting any protection from scammer buyers on eBay. If the shipped item was sold for under $750, delivery notification is adequate proof. I have had a few people say they didnt receive their orders when I know I sent out to all of them. You're not supposed to be liable for anything that happens to it after that. eBay will not assist with a transaction that occurred beyond its purview. Example: You bought a table, and it showed up with only three legs. It certainly looks a much darker top in the listing. Stockholm syndrome is a proposed condition in which hostages develop a psychological bond with their captors. The law spells out how to challenge billing errors. Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. He claimed he picked up the item 15 days after delivery even though it shows his signature at delivery. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. 05:05 PM. But just the thought of it would scare a lot of scammers into stopping this shit. The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). I have no idea how to get on the phone with a live human being? You end up owning expensive packaging, without the desired product. Yes it would be a pain. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The other thing to remember is that every computer, phone, tablet, laptop will show colours differently. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. It also looks like the original label is a printed label, cut out and then taped on. Do everything you can to annoy them until they finally just pay you the $900 so you go away. Is this person trying to scam me and going to the lengths of altering the package and using a different item?? You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. Is eBay likely to refund the buyer? The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. e-bay couldnt give two hoots for sellers as long as they are making money. If you want to understand the process of reporting a scam to police and how eBay is involved, visit the eBay Security Center. The weird thing is, in the picture was also the shipping package, and it had "GLASS FRAGILE DO NOT CRUSH" sticker type labels on it which I didn't have on my package. Thanks guys, Ive emailed the buyer and said shes sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but Ill go and have a look through help. The online auction site launched in 1995, and scammers have used it ever since. IN THE LAST STRIDE. There is so much scamming going on Ebay, Sellers dont have a chance. It seems I have no time to inquire. I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. I once again immediately had them call me to dispute this. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it.
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