by htdrag11 Mon Feb 04, 2019 2:56 pm, Post Like others I am pretty sure the PO is playing games to meet their metrics. But do NOT do this until the eBay case is finally closed, as you are not allowed to have two open disputes at the same time - so one or both would be closed. Before delivering a package, a postal carrier can scan the package before it is actually delivered. To get a refund with DoNotPay, you should: We will automatically send the claim to the couriers claims department. Therefore, I find eBay's stand here unfair. htdrag11 Posts: 1253 Joined: Thu Nov 03, 2011 2:22 am. sending it back from where he purchased i Last week I'd been disliking going to the purchase history screen for There is a new update, the seller sent a message and attached a proof of postage, which has my correct postcode, but strangely RM signed for confirmation lists 'Durham DO' as the delivery location, which is 300 miles away from where I live. What did the AP site show against the tracking number? Open a paypal dispute for item not received and escalate to a claim. Note that sometimes packages marked as delivered went to the right zip code but the wrong address. by Nissanzx1 Fri Feb 01, 2019 11:32 pm, Post on Section S12.1L of Paypal's Australian User Agreement states that Buyer Protection for items not received is eligiblewhen the seller doesn't provide proof of postage, that is when the buyer does hold proof of postage, a buyerdoesn't meet the eligibility criteriafor protection against items not received. 30-01-2014 Quietly & calmly explain what has happened & ask them to either retrieve the parcel or open a compensation claim based on wrong delivery from their distribution centre. If as an eBay shopper you made a purchase on eBay a month ago, and you have waited and waited for it to arrive but you have finally contacted your seller, only to be told that it was delivered weeks ago, only it wasnt. This will mean closing your Ebay case. by go_mets Mon Feb 04, 2019 8:25 pm, Post Royal Doulton Pacific Set of 6 Bowls 11cm. Not likely causing the seal problem. I bid, I win, I pay - you deliver Message 2of 14 See Most Recent 1 Helpful Reply How Ship Your First EBAY Item As Seller (Bulk Shipping Add Tracking Label Sold USPS Cheapest Way) Ebay Inventory Api Tutorial in Postman How to Create & Sell Digital Printable Art? eBay item number: 314026344266. I bought a fairly expensive card off of Ebay. So much so that this has created a problem with dishonest "item not received" claims, where even the USPS proof of delivery is not sufficient evidence for eBay to side with the seller. AU $16.05 to AU $25.36. If tracking information shows item lost, refund the buyer Can no longer save searches / or change default ho fake cardas golden reference power cables. by jrbdmb Mon Feb 04, 2019 12:41 pm, Post I checked and the order was supposed to have been fulfilled by USPS and I went to tracking on their site as well, which also said delivered. A person receives packages or parcels containing various sorts of items which were not ordered or requested by the recipient. 90 minutes later package was brought to my front door my a different carrier who was handed it and told to bring it to me immediately. Copyright 1995-2023 eBay Inc. All Rights Reserved. So it seems this is a disturbingly regular practice by USPS. I am trying to ask eBay to step into a dispute with a seller. Save time and improve your bottom line with eBay fulfilment by Orange Connex, Weekly Chat with the eBay Community Team- 01.03.23 @2pm, Fee changes for business sellers starting from 2 March 2023, Gotta sell em all! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. However he asked me to pay Check out the table below and choose the tracking method that works best for you if the courier service is USPS: Can I file a claim if USPS fails to deliver my package? This means that you have access to PayPal's own appeals procedure, and ultimately a right of appeal to the financial ombudsman. Blog Home Uncategorized ebay item marked as delivered but not received. The big advantage of using PayPal is that, unlike eBay, it is regulated by the FSA. Last updated on Oct 28, 2022 14:04:21 EDT View all revisions View all revisions. You are welcome. on Howbeit, if this happens, you can contact the local postal service and ask that they locate the package. on If as a seller you used either PayPal or eBay shipping labels, this should not be the reason. Avid user of forums on variety of interests-financial, home brewing, F-150, EV, home repair, etc. end up losing this package I will count it as a 200 dollar lesson on the differences between customer service of PayPal/eBay and Amazon. - Seller sent something else such as a letter, the postie put it in my postbox and signed for it themselves (any parcel larger than 1cm thickness won't pass through the letterbox, so no way they can force in a boxed iphone). For my first free 2 day delivery I ordered an Amazon Firestick. If this is the case, there may be a note about the packages location posted in the system. Was this article helpful for you? They should have dropped off the 'something for you card'. I also informed the seller in case it gets returned. . This item: TACFUN All Steel M14/M1 Rear Handguard (Clips) Removal and Installation Pliers Tool $29. TNTGolfcar. by fru-gal Sat Feb 02, 2019 5:32 am, Post - tracking shows delivered Durham DO (and Durham is 300 miles away from my home). What To Do if eBay Buyer Says Item Not Received, but Tracking Shows Delivered. Preferred listings, or those with featured website buttons, indicate YP advertisers who directly provide information about their businesses to help consumers make more informed buying decisions. There is nothing strange in the sellers listing. Every package is only expected to be scanned as delivered after it has definitively reached its destination, but it doesnt always work that way. DoNotPay will take the burden off your back and do the job on your behalf! I have just checked using a delivered signed for parcel and the website is currently up and running. by djscal Sat Feb 16, 2019 1:44 pm, Post 02:06 PM. To top it off, we'll also help you claim lost assets, delay bills, locate an inmate, report stalking and harassment, or take anyone to small claims court in any U.S. state. by corysold Fri Feb 01, 2019 3:54 pm, Post File your non-reception with Ebay, call Ebay Customer Service (if the seller hasn't already), and tell them the story. This tends to involve providing proof of the items value (a PayPal transaction record is one example of evidence) and a copy of the original shipping receipt. Porcelain Microwave and Dishwasher safe 3 Dinner - 1.5inH x 11inW x 11inD 4 Salad - 1inH x 9inW x 9inD 4 Cereal - 3inH x 6inW . You bought something that didn't actually exsist. It's only been there If not, you need to go to the PO & speak to the Post Master. - edited Explain your side of the story and see if you can get the decision reversed. 26-06-2019 So either it is seller's mistake (wrong address, wrong service, etc.) . The Bogleheads Wiki: a collaborative work of the Bogleheads community, Local Chapters and Bogleheads Community, Re: eBay Item NOt Received - but DELIVERED. Is this not enough for ebay that me or someone authorised by me haven't accepted the parcel and since someone has clearly signed for it falsely it appears rather 'stolen', than 'lost' ? If by PayPal, your best bet is to file a dispute under their 180 day buyer protection policy. RM advisor confirmed that "the delivery was made by Durham Delivery Office in Durham and not Ashford. Anyway, I added a further argument that I am abroad, because ebay believe the parcel was delivered to a correct address (I don't know what is their source, if RM told me otherwise). In the same way, this is the easiest scenario to address. The Hi everyone, first time I've had to use this forum. FedEx Lost Package ClaimFiling Claims Has Never Been Easier, Learn How To File a UPS Lost Package Claim Easily, DoNotPay Can Help You File a Claim for an Amazon Late Delivery Smoothly, Learn How To File a USPS Lost Package Claim Efficiently. Here are few steps to consider: To start the process, you can contact the seller directly, but you have to wait until at least three days past the estimated delivery date. If this is the case, it is still the buyers responsibility to contact the postal service for an insurance claim. The same thing happened to me. Luckily, the seller posted the item to a location 300 miles away from me, which saved me from getting scammed. The seller will have to prove postage to your address. Even ebay customer care admited that my shipping number is not trackable so i sho. Let the buyer know the actions that you will be taking, such as: contacting eBay, contacting PayPal, Contacting their local postal carrier, and opening a case with the postal carrier involved. This has happened to me a couple of times with eBay initially refusing to protect me. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. When you look at the whole page, it will give you the option to look at the tracking history and a map of where the phone was delivered to including GPS coordinates. 02:15 PM. While for buyers on EBay, there are the steps you can take to try and track it down or ask for your money back if your purchase gets missing. Create a USPS. the code. Thanks. and our How To Deal With a UPS Damaged Package Without Losing Your Temper, USPS Damaged a Package From eBayHow To Solve the Issue Stress-Free, Reporting a DHL Lost Package the Easy Way. How does ebay confirm delivery on items sent without tracking? by jabberwockOG Fri Feb 01, 2019 5:24 pm, Post I'll give them a call in the morning. If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can either ask the seller for a refund, or for them to send you a replacement item (if they have one). Another option would be to use a bit of heat to check if the flywheel comes off. Is there anyway to get a refund at this point without screwing the seller? If the tracking shows delivery to the correct address, Ebay won't get involved. by htdrag11 Fri Feb 01, 2019 4:30 pm, Post 1839-1866 O HALF DOLLAR Seated Liberty NGC SHIPWRECK - D5 $ 99. Usually buyers are given multiple shipping options, free or cheapest shipping which is Only tracking. Communication with the buyer before he or she asks eBay to open a request is the best way to try to resolve the issue. Copyright 1995-2023 eBay Inc. All Rights Reserved. DoNotPay Will Help You Get Your Money Back, Amazon Item Not Shipped? This is worse around the holidays but is a problem all year. However, here are things to do as a seller in this situation. I would RING Paypal (after the tracking check) and ask to talk to a supervisor. USPS allows you to file claims if your package is lost or you receive a damaged parcel. Thanks, they immediately spotted the scam and agreed to issue refund within 48 hours. EBay Photos not available for this variation. The content you are looking for has been archived. office.Today I look the tracking history and I noticed the item has not Even though this is the least occurring reason, it does happen. This signature is a placebo. I think more often than not eBay will side with the buyer in this situation. Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period. In another case it was delivered to another address (same house number but totally different street names) but they were able to retrieve it. I might sound shrill on the phone. This isn't abnormal. I'm not suggesting that the seller take the hit. The "Seller" could have just posted anything else of a similar weight. I am trying to make a purchase and getting the following message which I 30-01-2014 - I have already provided them with passport stamps etc. For sellers on eBay, one sure way to protect yourself is to use eBay or PayPal shipping labels. Item marked as delivered but buyer says not receiv Western Australia Seller Community Connect, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. Note that buyers have up to 30 days after the estimated delivery date of an item to report it missing on EBay. I ADVISE you to seek ADVICE. Do you still have an open case? Thanks for your message. Long story short, package was not delivered and as far as I could tell was not left at a neighbor. Most times, the missing shipment situation will more or less get resolved and your package will be delivered. What should I say to her? This happens with virtually every package we order from Amazon, I can all but guarantee it is your local post office. I can afford to pay the 8000, how do I increase my limit so this You can start by submitting an Item not received request. We'll also help you do boring tasks quicker or take care of them entirely on your behalf. Hi All I purchased a handbag and it's been marked as delvered on Monday but it did not arrive with my Monday parcels. Also, my whole family including myself are physically not in the UK right now (passport stamps can prove), so there is no way I or someone in the family could have accepted this, meaning clearly someone has intentionally signed as me (suggests they could have known/ checked what the contents were, before accepting the parcel). This reflects doubt. Most of our Prime packages arrive in 4-7 days, but they are usually marked as delivered within the 2 days by USPS. I have a high degree of suspicion that the USPS in my city reports things as delivered when they have not, in fact, been delivered. Some of the common reasons eBay packages get delayed are: Although its not a pleasant experience, there is good news! The purchase is still pending in my bank account. This will automatically close the Ebay case but paypal are more likely to properly investigate. Shipping services sign contracts that I'm guessing include penalties if they don't meet certain on-time rates. In fairness to them if an item is stolen at the door - I can understand that they cannot be responsible. do. We are unable to accept for return any product received after the expiration of the RMA. In hindsight, it's not worth the risk. In my case, the product is sold in both sites but eBay was about 7% cheaper, plus there is no (6.625%) sales tax. Heres how to track the package, depending on the carrier service: Once the buyer tracks the package and confirms its still on the way, they should: If the eBay buyer still cant find the package or sees that it was delivered to the wrong location, they should file a claim and get a refund from the courier. Also, as per eBay's ask, I contacted RM via phone and they confirmed the parcel was delivered in Durham and the address on the parcel did not match my address. The USPS has been pretty unreliable here lately so I'm sure it's their fault. with an invoice of someone else's name Payment was taken from my bank nothing appears in PayPal or eBay - The RM link ebay has provided itself suggests that the sender should contact RM not the receipient. Also, don't understand why they cannot share the serial number after I had made payment almost instantly, also why they didn't want an ebay case. 26-06-2019 a morning and I'm already sick of having to fetch my mobile phone to get What to Do as a Seller When EBay Item Says Delivered But Never Received Note that buyers have up to 30 days after the estimated delivery date of an item to report it missing on EBay. Y by El Greco Fri Feb 01, 2019 10:52 pm, Post (Not Ebay). You clearly have the signed for 'tracking number' which begins with 2 letters and ends 'GB'. Unfortunately the seller was a nightmare, insisting that the As Ebay are asking for something you can't provide, it's prpbably time to open a case with Paypal. Could your business benefit from fast, flexible funding? If you're getting a refund, it will go back to your original payment method. 11:48 PM. That wouldn't encourage me to do much. by RickBoglehead Sat Feb 02, 2019 5:14 am, Post As an eBay seller, theres nothing worse than getting informed that the item you sent hasnt been delivered, but the delivery status says the opposite. When . Item marked as delivered but never arrived. Check if it was delivered to the wrong address. For E-Z-GO gas (2 cycle) 1976-93. 48 ounces without filter change. Should I be Irregardless I will not be using PayPal for any transaction in the future as it clearly does not have the buyer protection it advertises . fit Double K Clippers. You can always tell, too, because the scan says delivered at some odd time like 9:44 am when the USPS carriers never get here until mid-afternoon or later, ever, ever. If you paid by credit or debit card, contact your card issuer for advice. 30-01-2014 My building has a concierge service, but the receptionist confirmed that she received no parcel for me. Seller despatched the 1250 phone using Royal Mail Signed For and not special delivery or tracked 24/48 hours. The silly seller could have used 'special delivery' (considering the value) than RM 1st Class and we wouldn't have been in this situation. It was a $120 handbag and I can't really afford to lose that money.
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