This brings up a hidden page. My router is getting blocked despite following all the advice above and anything I could find online. Message 1 of 2 Ditto This 0 Kudos Accepted Solutions FURRYe38 Guru 2020-06-02 11:52 AM Set up BT Smart Hub 2 Set up Order and delivery Connect devices Top tips Select your connection One port Two port Modem (ONT) Unsure which connection you have? The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. An irritating new glitch has impacted unlucky BT customers nationwide who use BT's Smart Hub 2 router. 4) Enter the Admin password. If your BT broadband home network is playing up, you're not alone. 9:11 AM We're aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. In fact, if you sign up to an ADSL broadband package (offering average speeds of 10Mbps), BT will send you a Home Hub 4 rather than a Smart Hub 2. This wasnt an option for me however as my router isnt near any of the speakers. 11:58 AM. As 802.11ac only runs the faster speeds over the 5GHz network (the 2.4GHz part runs at old 802.11n speeds), you're potentially limiting the speed that your devices can connect to the network. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. Smart Setup is BT's online set-up wizard. After raising a complaint with BT I had yet to hear anything from BT. You will need to change the settings on your other Router to use connection type PPPoA for ADSL connections and PPPoE for fibre connections. Available from the 27th of November, the Smart Hub 2 will form part of a new "Complete Wi-Fi" system, which allows BT customers to add extension discs to generate a stronger, more reliable. Numerous complaints have appeared on the company's community forums over the last few months. How to access the Smart Hub Manager; Download the Business Smart Hub 2 user guide; Using. To change anything you need to click one of the settings. In terms of the BT smart hub 2 connections, the 2.0 USB socket is not missing as well. Time will tell if this is a permanent fix but its worked this evening. Just log in to http://www.bt.com/mybt and go to the "My Extras" section, where you'll find all the features and services that you would have seen through Smart Setup. I currently have BT FTTP, BT Smarthub 2 as the router and an Orbi System in AP mode. Slide the two parts of the hubs plug together until they click into place. 30-09-2020 I saw the post about the public/private. 9:40 PM On the Home Hub 5 you could only dim the lights, but with this router, you've got a lot more options: you can use the switch to turn the Hub light off; you can use the slider to set the brightness to 0% (which just turns the light off), 50% or 100%; or you can toggle the schedule on and select when you want the light to turn on and off. This brings up a hidden page. I have disabled the bt fon and bt wifi to reduce my home network clutter. We hope you'll join the conversation by posting to an open topic or starting a new one. >. To turn the lights off go to Home, Hub light control. Guide to BT Business Hybrid Connect. A friend with BT Broadband was kind enough to check their regular BT Smart Hub 1 (2016+) for me, but not able to test whether it actually works, as they don't have a 3rd party router. a very helpful tech support person from Sonos suggested going into the Smart Hub settings page, Advanced and changing Wireless Mode from mode 1 to mode 2. The question that comes to my mind is that having enabled this bridge mode in a residential Smarthub then how do you use it? Wait a few moments for it to connect. Click, Switching Smart Setup on and off on the BT Smart Hub, Switching Smart Setup on and off on the BT Home Hub 4 or Hub 5, Click the appropriate radio button to turn Smart Setup on or off and then click, If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to. 01-10-2020 Therefore, we can consider this issue closed. Assuming it will work on the business hub though as it's a visible option. Plug the microfilter into the socket. I have this issue - I can confirm a cable into a Sonos Arc means my 4x Sonos Play:1 devices now work and the whole system is much quicker. It should appear as soon as you connect to the Hub and open a browser. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Named it the same as the BT WiFi and same password, so no need to reconnect a host of devices to a new network Sleepy Striker Contributor Jan 14, 2021 #15 monkeytassle said: It does but it doesn't. Therefore, we can consider this issue closed. . The BT Smart Hub 2 firmware update issue is only related to the Private Address on iPhones issuein the way that they both result in a Cant Connect to Sonos situation. In order to be able to do this more easily, I suggest taking regular opportunities to be mindful with your daily tasks and set aside a little time to carry out a meditation practice each day.There are many, many times when you need money for something but don't have it on hand. I could not find a hidden page called 'Routing' which may have offered the 'Bridging' option on a Home Hub 5A and Hub One. Plug the microfilter into the socket. 01-10-2020 If you have changed it and now forgotten it, you can use the password override feature to set up a new password without losing all your personal Hub settings and configuration. Not sure which hub or router you're using? Visit this address in your browser of choice: 192.168.1.254 Go to Advanced settings. Links to user manuals and other documents for BT Hubs for broadband. Could you tell me what is the last part of the URL on your Business Smart Hub when you click on 'DNS Hosts' tab? Make sure you keep your hub on all the time. I'll try and check later this week against a spare BT Business Hub 5 model. Need support for other hubs and routers? It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). I have raised a complaint with BT as MacBook works fine, but app does not. Works fine. Let's take a look at the legacy BT routers that are still capable of getting you online. Was quite easy to get the money credited to my account after that : ). ? We'll send you an e-mail with instructions to reset your password. On a PC or laptop connected to your hub, enter http://btbusinesshub.home or 192.168.1.254 Click on Advanced Settings Enter your Admin password if prompted (can be found on the base of your Hub) and click Ok. It can. "Turning off 5GHz is a short-term workaround until the kids start streaming lots of video content, at which point the whole house slows down.". I connected a laptop via ethernet into it. Having switched off the 5GHz band I was immediately reconnected and I have lodged a complaint with BT. Make sure it is fully pushed in - you'll hear a click. However, abnormal sac size occurs in approximately 17% of pregnancies. Frame Size: 17 inch,19 inch or customer size. I have never tried using just the modem section with a different router. The yolk sac is the earliest fetal structure that forms in the gestational sac within the uterus during pregnancy. The latter option's great, as you can have the light on to check the status of the router during the day, but turn the light off at night when it would be more annoying. I found only devices that left the house i.e my iPhone and my wifes iPhonehad the issue. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only . 01-10-2020 This will take to a status screen. Thanks 0 Ratings 1 REPLY Dippu Expert on 11-05-2020 9h23 6,426 Views Microfilters: Why do you need them? To turn this feature off go to Home, Smart Setup in the web management page, toggle the switch off and click Save. All rights reserved. Go to IPv4 Configuration. Configure the modem for transparent bridge or modem only mode. "We're aware that a very small number of customers are experiencing an issue with their Smart Hub 2 connecting with multiple streaming devices on their wi-fi network. Find your model. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. The remaining functionality of the hub (routing, and wifi) is not used. This thread exists to explain to customers the details of this particular issue, but it doesnt claim that every person with a Smart Hub 2 that Cant Connect to Sonos is a victim of the firmware update - only those with the firmware version reported in the original post. It can also be used as a VOIP phone through BT Broadband Talk. "We're sorry for any inconvenience caused," added the spokesman. Move and Roam do not connect to SonosNet so wiring a Boost wouldnt do anything that your Arc isnt doing at the moment. I shouldnt have to have 5Ghz permanently switched off. Readthis thread with growing frustration as disabling the 5 GHz band really is not an option and waiting for BT to issue new firmware is too uncertain. Do I need a WiFi 6E router to use WiFi 6E products? BT's Home Hub 5 is similar to the other home hub's in terms of features and design. It supports the 802.11b/g/n wireless networking standards, and the WEP and WPA security protocols. The BT Home Hub 2.0 was a combined wireless router and phone. The default IP address is 192.168.1.254 but you can change that here. The lights on your hub will change to green or flashing orange as it is setting up. If there is a hint then a custom password has been setup. Also problems connecting to my wireless Canon scanner printer. Here are some things to try: Your broadband speeds may fluctuate for up to 10 days while we perform tests to ensure you get the best possible speeds and connection. Forgot to mention the third solution is hard wire a speaker to create the Network. 11-05-2020 on Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. You can view and make changes to your Hub's IP and DHCP settings (if you need to revert to the default settings, there's a Reset to default button on the top right of the page). Sorry, we're still checking this file's contents to make sure it's safe to download. This restores your factory settings and wipes your Hub's memory about which devices have already completed Smart Setup. Thanks (I think) but not really addressing the point that there are several clearly linked issues created by one or both the BT hub firmware change and the iOS upgrade designed to increase security and reduce tracking. Pretty obviously really if I look at an old BT modem. Here's how: It's best that you complete Smart Setup to ensure that you get the most out of your BT Broadband features and services. Ive got a man from BT ringing me during the week so I will report back what happens. The most consistent workaround we have discovered is to disable the 5GHz band on the BT Smart Hub 2. There are simple ways you can boost performance and get the best from your broadband. Also, it took a number of days for me to find this thread of communication online. Check which BT Hub you've got >, It only fires up when you open a browser. Check the box next to Auto Firewall Open. Systems that have a Sonos Move or Roam on them will also not be helped by this change, so disabling 5GHz would be best for those households. all fixed. Change the /internet part of the address to /routing. BT did originally try playing it down until the customer service advisor tried her system while on the phone and got the same error. Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. 30-09-2020 Cleverly, the security password is the same for both networks and can only be changed for both. ), on BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Connect the cable to the hubs power port, plug it into the wall and switch it on. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). ford fiesta mk7 hidden featuresSummary of Contents for SAGEMCOM CS 50001. This isnt a viable long term solution though for me. This means that you've got no control over which network your device joins. 9h23. You dont need to specifically mention Sonos devices when reporting this issue to BT as the information alone will be enough for them to recognize the issue youre facing. I viewed pages 9100 through to 9150. I have now switched the 5GHz option off,which immediately sorted the problem. Using the BT Hub Manager I worry that they will up the minimum in the future too so every subscriber is gladly welcome. Xbox binary downloads, sure, I saw the difference there on a gigabit fiber connection, but video streaming should be fine. This topic has been marked solved and closed to new posts due to inactivity. It works on my Business Hub 6, in fact it's not even hidden. How long will it take to get BT Broadband once I've ordered? Quite a long story how we got to the below but in short the way the issue was resolved for me was the below: Three other work colleagues (all with BT) have since done the above and all their systems are working ok now also. I saw another suggestion to disable the private address under Wi-fi on iOS and this has cured the problem for me whereas putting hub into wireless mode 2 and re-setting router made no difference. Im glad you got a fix, but thats a completely different issue that results in the same symptom. Users have found that a temporary fix appears to be forcing the Smart Hub 2 to operate on only one frequency. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.2. I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode, I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. The BT Smart Hub 2 router's default IP address is: 192.168.1.254 After typing your router's IP address into the address bar, make sure to click the enter button on your keyboard. The difference between the two models I concluded was that one of the LAN sockets has been disconnected on the FTTP version and instead wired to this internal WAN interface. Ill ask my man at BT. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop, My Setup|ISPSparkLight| InternetCable 1000/50 CAX80 Modem Mode| Wifi RouterMK83+ (Router Mode) | and RBK853 (Router Mode) | SwitchesNG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30|NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700. Web admin interface of the BT Smart Hub 2 router. icannotgetafreename 10.3K subscribers Subscribe 350 Share 50K views 2 years ago **Please Subscribe: Youtube. 03-10-2020 To change the Home Hub's wi-fi channel, logon as Admin, and do the following: Home Hub V1: Go to Advanced > Wireless > Configure > "Channel Selection:" Home Hub V1: Go to Settings > Advanced > Wireless > Configuration How to enable / disable wi-fi on the Hub It is possible to turn off the Home Hub's Wi-fi (perhaps for added security). 11:46 AM 30-09-2020 Thanks. Whilst switching off the Private Address setting on my iPad gave a short lived reconnection, this too failed the next day. Check that you're connected to your Hub's network. Switched it off on iPhone, instantly worked for the app. The setting is on a page hidden on the home version. Finally, the Smart Hub will automatically choose which channel to use for your wireless networks, but read my guide on how to configure a wireless network if you're having problems and want to select the options manually. How can I turn it on and off? No problem. I don't think the workaround for modem mode works. User guides and manuals for BT Hubs Back User guides and manuals for BT Hubs Links to user manuals and other documents for BT Hubs for broadband. Make sure that your computer is. Save the file. So the question remaining is does it actually work on a residential Smarthub? Can Nigeria's election result be overturned? Most of the affected users have iPhones running iOS version 14.4.2, but we have seen other types of controller, such as Android devices,affected by this issue as well. 2023 BBC. Connect using the QR code It never occurred to me that bridge mode would bypass the router section. Check out our other help articles. Joyebikes Bafanag M510 M600 Full Suspension Carbon Fiber. If you've just connected a new device to your Hub, but didn't see Smart Setup when you expected to, there could be several reasons: Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. Anyone that still experiences issues on the latest firmware, please create a new topic or get in touch with Sonos Customer Care. Unless of course it's legacy code carried over from Home Hub 5s, which has this WAN interface on their FTTC hubs. Select the Link Configuration sub-tab. So I come back to my original question, having found this internal switch then how do you use it on a FTTC Smarthub 6 without access to the WAN? Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). So first step is to go to a PC or a mobile device that has a web browser that's usable. - edited It looks like the 'Bridging' button simply does not work. You can learn more about how to do this using these steps: Please be aware, turning off 5GHz could affect the speed at which other devices connect through the network and should only be considered a temporary workaround. Find out which main phone socket you have Find out about your Openreach modem This is so you can learn about some of the most important features of your BT Broadband package. Its only when you connect direct to the Hub. 10:43 AM. 11-05-2020 Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone., Check if your Smart Hub light is solid blue, Try again later. Having said this it might be the key to using a FTTP Smarthub in modem only mode but I can't get my head around why this would be built into the firmware. Switch on your hub Step 1 of 6 An unanticipated problem was encountered, check back soon and try again Error Code: MEDIA_ERR_UNKNOWN Session ID: 2022-11-29:6bd6668cf82ade9b12484d03 Player Element ID: d2e0e7d3209e2f643e62e656d0faf011 Can you seamlessly switch back and forth between the two modes? Connect to the web management interface First, you need to connect to the router's web management page, so that you can change the settings that you want. Smart Setup usually only needs to happen once on each new device you connect to your Hub. Still having trouble with this. Consequently I can't see why any-one would want to use a Smarthub, especially a Business version, simply as a modem. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. Enter the username and password for your BT Smart Hub 2 router. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. Tenda Nova MW3 review: Cheap and cheerful mesh Wi-Fi, Sony WF-1000XM4: All-round audio excellence, Logitech Blue Sona: An excellent studio mic for podcasters, Philips 279C9 review: The complete package, Edifier WH950NB review: Comfy, capable and not too costly, Best webcam: HD and 4K cams from just 30, 1MORE Aero review: Spatial audio for the masses. Well update this post with any further newsas and when we receive it. AP mode is preferred if you have a ISP modem/router that can't be bridged. I have disabled the bt fon and bt wifi to reduce my home network clutter. Enter http://192.168.1.254 into the address bar to go to the management page. Links to user manuals and other documents for BT Hubs for broadband. - edited Once you reach the login step, you can select "Start Browsing" in the top right hand corner and this will release you from Smart Setup on the device you're using. I dont know how crap the BT router is feature-wise (I could take a guess), but can you make a separate SSID for 5GHz and put your Apple TV on that, while leaving your Sonos gear and phone on the existing 2.4GHz SSID? The router is now displaying hidden ssid. Using BT Business Hub or router. Yes, turning off 5ghz will also resolve the issue but my Wi-fi speeds went from 280mbps to around 60mbps so that to me wasnt a solution Id have been happy with. However, some older devices are incapable of operating on both. Were aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. A Sonos spokesman said on the audio firm's community forum that it had been in touch with BT, who were "aware" of the issue that is affecting a wide range of devices. (Not Business variant). BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. Issue affects both Sonos Move and Epson airprinter - what was really strange was that both iPhones were hit but neither of the iPads despite the fact they all use the 5 GHz network. This will open the Hub manager. BT have advised me this a fix should be out this week. In addition, not all Smart Hub 2 owners will have received the firmware update that caused the problems. Can anyone confirm it works? One man said he could only connect his iPhone 11 to his Sonos speaker system when both were running on the slowest frequency. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. Most of the time my Mac would connect. So some transparency is needed so customers like myself know that this is a commonissue. If you have changed it and now forgotten it, you can use the. Although the simple light at the front of the Hub tells you at a glance if the internet connection's working, the Hub's bright lights can be annoying if you have the router on display, rather than tucked away in a cupboard. Change the Hub Gateway IP address to 192.168.2.1 What I wonder is if the WAN on the FTTP model can be used to connect to a Router instead of setting up PPPoE on the Hub router section. Then use the Orbi router in router mode. "BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks," said the spokesman. 6:38 AM My assunption is that as both the FTTC and FTTP models use the same firmware they work in exactly the same way. Navigate Advanced Settings > Log in > Broadband > Internet. When the lights have stayed solid blue for two minutes, your hub is ready to go. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. How do you change wifi settings or turn wifi off, where do you set IP or DHCP information.How do you setup port forwards or what does the port forward screen look like.An initial video on the BT Smart Hub 2:https://youtu.be/i-NVXmkCDEQHow to factory reset the BT Smart Hub 2:https://youtu.be/NcTLNIb5Q4Y Everything now works, so again it confirm the issue is with BT. - edited You can turn Smart Setup on or off in the Hub Manager. Click a dropdown for your model of Hub. BT are indeed aware of this issue and are actively investigating and working to resolve it as quickly as possible. What is the difference between WiFi 6E and WiFi 6? My conclusion, which might well be wrong or oversimplified is that the Smarthub can be considered to be two separate devices, that is, a modem and a router, with a distinct internal WAN interface. If there had been such a hidden 'Routing' page, I'm sure someone would have discovered it years ago. How do I use my Smart Hub as a modem only? Been running flawlessly for 2weeks now since running the system in this set up. Hi, can anyone share their experience of switching their RBK53 system from AP mode to Router mode? Announcements, Guides & Community Updates. Here's how to set up your BT Smart Hub.The video below will help you understand what the different light colours on your Hub mean:https://youtu.be/rDQhkWjPJr. It's designed to 'help' people that connect to the Smart Hub for the first time, by popping up a web page that shows you the free stuff you get with your BT internet connection. I also want to be able to repair and modify the frame. What? It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). My speed has dropped to 40Mbps on my wifi devices. "I can only connect the Sonos app from my iPhone, MacBook and iPad when connected to the 2.4Ghz band, which means turning off 5Ghz," said BT forum member sl_strachan. The handler switched off 5ghz frequency remotely. Make sure you've completed every step of Smart Setup. The answer is to split the networks and use 5GHz where speed and reliability are required, but use 2.4GHz where you need to go further from the router, as its range is better. Instead of responding individually it would be better if someone in a position to offer an overview could post a useful summary of where we are and what does/doesnt work. There are at least adozen other things that also result in the same situation. ***Please Subscribe: Youtube have required creators, like me, to have at least 1000 subscribers! As well as being incredibly annoying when all you want to do is connect to the internet, it can stop some devices from working altogether, as they keep getting redirected away from the internet: I've had it break smart home systems, while many people have reported that Smart Setup breaks the Kodi media player. I have an update to share with you all regarding this issue. I have got fed up trying to clear the problem using the instructions given by the app as has my wife! Choose Broadband. 9:11 AM. Click the "On/off" button to turn Smart Setup on or off, Remember once you make any changes you'll need to save them. chicago funeral today, ,