Ombudsman (LGSCO) in relation to Croydon Council. Rightly, Inside Housing states, this is the story that everyone who lives and works in social housing has been talking about this year., In the lengthy interview, Hewitt says that the moment he stepped into the council home of Fransoy Hewitt in South Norwood, It was the most angry Ive ever been as a journalist, as a human being., The magazine reports, Footage of her flat revealed the appalling conditions that she and her two sons were living in: walls covered in thick black mould and damp so bad the carpet squelched under her feet. The cameras had been checked by both the landlord's staff and the police and permission was granted for him to have them. As well as sending your report to the council, we put it online, so everyone can see where the recurring litter hotspots are in your neighbourhood. On 22 July 2021, I informed Robert Snodin, (then-) Trees and Enforcement Team Leader, that this developer had already breached pre-commencement Condition 5 [Construction Logistics Plan (CLP)] and Condition 15 [tree removal]. Croydon is an amazing and quaint beautiful town on the Savannah Highway in Queensland, make it part of your journey to Cairns or Tropical North Queensland. You could use a mediation service if raising the issue informally does not work. Updated 16:31, 17 OCT 2022. By far Croydon Council is the worse Borough ever. Find out what to do if you are having problems with loud music and parties, alarms, dogs barking and construction noise. If you live in an urban setting and communicate with your neighbours about your plans, are sensible about hygiene and vermin control, and where you locate your coop, there is . You can change your cookie settings at any time. Millions of HRA money had been earmarked to buy up Brick by Brick flats when the councils failing housing company needed a cashflow boost. Hope Thrift Bellgrade, No thought for the environment, the local infrastructure, parking, GPs schools or transport. Tue 24 Nov 2020 01.00 EST. If you have a company vehicle, a copy of the vehicle registration papers and a letter from the company stating that you have sole use of the vehicle and that it is normally parked at this address. Despite the surge of opposition to the replacement of a house, the application was passed by Croydon Councils planning committee on Thursday night (January 27).. open 9am to 4pm, Monday - Friday. Planning enforcement. The court also said it would link a copy of its order to the Land Registry record alongside an expert report which identified the boundaries of Ms Zs property.. It's where communities come together to greet newcomers, exchange recommendations, and read the latest local news. And because people often dont have anywhere else to go, when they complain theres a sense of whats the urgency, theyre not going to leave. Ploughing through the law: demolition of 89 Hyde Road went ahead, despite a complaint suggesting the council process had been unlawful, Schedule 1 of the undertaking reads (my italics for emphasis): Sustainable Transport Contribution means the sum of 13,500 to be utilised towards (which could include but not limited to and council exercising absolute discretion) sustainable transport, highway management measures and the delivery of sustainable transport initiatives in Sanderstead.. Parties. Find a propertis in Croydon, London on Gumtree, the #1 site for Residential Property To Rent classifieds ads in the UK. No care or accountability. The council failed to reply to any of them. As many as 450,000 complaints are investigated each year by councils. Information about our two-stage corporate process can be found on this page. please note that the Stage 1 Complaint was addressed to YOU and it is from YOU that we expect a substantive response . 3 1 March 2021. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Woman completes National Trust scone-eating project. This was a blatant breach of Condition 15 of the planning permission, which was meant to prevent any work on the trees during the bird-nesting season. Hence the importance of having boundary markers such as concrete posts or brick pillars at all corners of a property, and making sure that neighbours dont nibble away and steal a sliver of land by moving a fence line. Read more: Your staff make us feel less than human. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, View a printable version of the whole guide. Complaints about one-off parties are unlikely to be dealt with under nuisance law as in the majority of parties are one off events. As the plans on larger properties can be at very broad scale (big site, small plan) even the thickness of a thin pen line showing the land boundary as drawn on plan can translate to a wide line on the ground even if set out by a land surveyor. Why are they still working on the site? , No answers of course, from anyone. Many residents have already chosen to take advantage of the scheme to plant trees as groups, contributing as little as 3 per person, raising the full amount as a team." And as the Ombudsman points out, It also says that anyone who knowingly or recklessly issues a false or misleading certificate is guilty of an offence.. Croydon council's housing department operated with "a poor operating culture with a lack of care and respect for tenants" resulting in accommodation being left in terrible conditions, a . The council respond directly to you with further enquiries or to update you as the rubbish is cleaned up. I argued that the decision to give this undertaking any weight when determining application 20/00108/FUL was another error of law and further reason why Townsends decision notice could and should be seen as unlawful. Croydon Council. But at least shes no longer claiming to be a chartered landscape architect so thats nice. Dozens of concerned residents took to the streets chanting "Croydon Council, shame on you" - as part of a protest against poor housing conditions on Wednesday night. If it's an incident that has already happened and doesn't need an immediate response, call the national Police non-emergency number, 101. COMPLAINT 202004576. Complaints should be made to the Council within 12 months from when a customer feels that something has gone wrong. It's all public. Communal cleaning: The landlord explained that the caretaker was scheduled to attend weekly on a Monday Labour-controlled Croydon council gave planning permission for the development in Old Coulsdon; Neighbours said the nine-flat development is 'unquestionably' out of character with the surrounding area Croydon Borough Neighbourhood Watch Association (CBNWA) is a charity with a reach of up to 29,000 residents across the whole borough. Thursday to Sunday. Our approach. Posted. Noise nuisance. Croydon Council. Public Realm Division, Pollution Team, 6th Floor, Zone A Bernard Weatherill House Barnet Homes housing complaints. United Kingdom, NEW Help improve this site by Officers up to chief executive level seem determined to continue with their couldnt-care-less attitude, while Mr Snodin has apparently decided that this is a good time to leave the Councils employ. Mobile Homes For Rent Hartland, Mi, So, I find the lack of scrutiny of Ms Zs submission of Certificate A is a fault.. Based in Croydon and edited by Steven Downes. News & events from Croydon Council. It will add to the already overloaded drainage and sewer systems and should be refused.. . We didnt and were still waiting. A body that represents council tenants. I cannot see the council scrutinised Ms Zs service of Certificate A through any such process here. Putting aside the likely unauthorised blocking of the highway, the demolition works were in direct breach of Condition 5 of the permission, which required the submission and approval of a Construction Logistics Plan before development commenced. The implication is that there are too many complaints for the current management to handle, so wed better get some more 50k a year (and the rest) managers to fob people off. News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. Enter your email address to subscribe to this blog and receive notifications of new posts by email. . Tweets. Now you might well think that Townsend, as someone with her qualifications and experience, in a position of such significant (delegated) power, would have known this. Nuisance. In June 2019, the council contacted Ms Zs planning agent querying if she had presented the correct certificate. It is established case law that local planning authorities cannot withdraw and re-issue decision notices to correct such errors. A curved boundary can be very difficult to establish unless there are features shown on the Title map which are still in existence on the ground. see https://www.gov.uk/party-walls-building-works. Read more: Croydon shamed over dangerous squalor in council flats Putting aside the likely unauthorised blocking of the highway, the demolition works were in direct breach of Condition 5 of the permission, which required the submission and approval of a Construction Logistics Plan before development commenced. Hide, Send feedback directly to the content team using our website feedback form. Her questionable management skills is a large reason why the planning department is in such disarray. He is supported in his complaint by Mr Y. As we read it, the inclusion of the bracketed text effectively means that the contribution could be spent on anything, without restriction and not necessarily even within Sanderstead. As far as I can see, Ive received nothing back so Ill take that as a No then. It was only a week since the council had issued its Section 114 Notice, to become only the second local authority in England in 20 years effectively to declare itself bankrupt. Perhaps we can apply for planning permission to excavate one? The council has powers to deal with noise that is considered a statutory nuisance, a statutory nuisance is determined by a number of factors including, but not limited to; type of noise, volume, frequency, duration and its impact on others. For the smell to count as a statutory nuisance it must do one of the following: unreasonably and substantially interfere with the use or enjoyment of a home or other premises. I would put out a plea to maybe cut the officers a bit more slack, particularly the ones, at my lowly sort of level, that are not managers, have no control over how many applications they are allocated, and also have no real control over the policies they are required to apply, or the Planning Laws that govern their powers. Just another episode in the regular shambles at Fishers Folly. It will take only 2 minutes to fill in. I think there has been a breach of planning control near my property and the council has not taken enforcement action. The independent Reports into Croydon council to include the ARK Report are very clear. On April 19 this year, and with the benefit of legal advice, I submitted a formal complaint to the council on behalf of the Newlands. ), There has long been a lack of clarity as to whether a planning authority has to to get involved in a dispute about land ownership or can leave it to differing owners to sort out. By law, they had 20 days to respond. He has built out building in his back yard without lawfully planning. A horrible horrible design (a word that does the ugly red blocks no justice) totally out of keeping with the local area, over development, and should never have been approved. Enter your email address to subscribe to this blog and receive notifications of new posts by email. If you are a Council tenant or leaseholder please contact your Tenancy Officer or call 0208 726 6000. Boston Borough Council said it initially received a noise complaint about "a number of cockerels crowing" at a property in Wyberton West Road. Its as if the Regina Road scandal never happened, said the source. In the instance the council agrees with you, and the noise is a deemed a "statutory nuisance" (ie that it is a nuisance under law), they can issue an "abatement notice" which tells your neighbour that unless they stop they will be prosecuted and might end up with a fine of 5,000 for domestic premises and 20,000 for industrial or . JR. Jroc23 Roc. You have rejected additional cookies. Quantum Homes, their work on Pollards Hill South . How we deal with corporate complaints. The council also apologised to a couple who complained to the Local Government and Social Care Ombudsman. And theres a culture of not actually listening to what theyre saying. The facts about land ownership in this case were clear and in the public domain, the Ombudsman report states. 3 1 March 2021. Gumtree. Class F hard surfaces incidental to the enjoyment of a dwellinghouse, PART 2 Minor operations Likes. Camron Smith died after being stabbed inside a residential address in Bracken Avenue, part of the Shrublands Estate in Croydon, on July 1. The listing numbers complaints to the Local Government Ombudsman: Birmingham received 257 last year, with our neighbours to the north, Southwark (198) and Lambeth (186) taking the runners-up spots. On December 3, 2018, a decision was made by Lincolnshire County Council to reduce the speed on High Road and Low Road from 40mph to 30mph. Heather Cheesbrough, the six-figure salaried council exec in charge of the planning department, recently lectured elected councillors, telling them that, All the planning officers in the team have the highest personal integrity and professionalism.. The council will expect you to discuss the issue and negotiate with your neighbour first. Emails from residents unanswered, six-month delays in dealing with a formal complaint, and a planning department that ignored a court order. A fair amount of chalk (from those lorry wheels) is also being deposited on the roads so much for any wheelwash facilities ! The hardest part of being at Croydon council is the uncertainty when there are cuts in budget or changes to services. Croydon Council is pressing ahead with low traffic neighbourhoods (LTNs), undeterred by criticism from a neighbouring authority. As many as 450,000 complaints are investigated each year by councils. If talking hasn't resolved the issue, you can make a complaint to your local council or the police. Putting aside the likely unauthorised blocking of the highway, the demolition works were in direct breach of Condition 5 of the permission, which required the submission and approval of a "Construction Logistics Plan" before development commenced. With her application, Ms Z presented Certificate A saying she owned all the land covered by development, the Ombudsman writes. The tenant attended court on November 29, but However, this work must be done at reasonable times and should not cause nuisance to neighbours. Before making a complaint to Council first discuss any noise issues with your neighbour, or the person responsible for the noise. The old/new normal , About time councils were made accountable for their mistakes too many times have lawyers with get out of jail free card. The My Croydon app has a decibel meter that measures noise and informs users whether it is loud enough to be classed as a nuisance. Dont worry we wont send you spam or share your email address with anyone. No public servant has understood their responsibility or how to show contrition since. Find a studio-flat in South East London, London on Gumtree, the #1 site for Residential Property To Rent classifieds ads in the UK. Aside from Croydon Council's mega 15% hike planned, London councils can increase bills by 10%. He disputes that the number of complaints he sends to the council is unreasonable, and says the emotion he can sometimes show when sending them is a symptom of his frustration at feeling ignored by the local authority. The sight of a damaged or slowly rusting car can also be an . Explore. An abandoned vehicle is one which has not been moved or attended to for a long time. Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA. Neighbour noise complaints comprise around two thirds of the total. Complaint Resolution Team Croydon Council, Floor 7 Zone C Bernard Weatherill House 8 Mint Walk, Croydon CR0 1EA or email us at: complaints@croydon.gov.uk Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA; We are open for pre-booked appointments only Communal cleaning: The landlord explained that the caretaker was scheduled to attend weekly on a Monday COMPLAINT 202006413. I Love Croydon Reviews 12 . The council has powers to deal with noise that is considered a statutory nuisance. After the Croydon housing scandal had led the News At Ten on Monday night, the council published the following statement, "Croydon Council has launched an urgent inquiry into conditions caused by water leaks at a council high-rise block in the borough.