Often, customers dont mind a longer shipping time, as long as they are aware of it and they are updated on the progress. Try Shopify for free, no credit card required. When theres an issue with an order a customer placed on your store, its usually because the order never arrived or your customer is not happy with their purchase. So, thats something to keep in mind if youre dropshipping with no money. NicheDropshipping has an established return and refund policy that you can work around while dropshipping products from China. Dropshipping through AliExpress is a great way to get started selling online once you have everything set up. A dropshipping shipping policy is a page on your store that informs your customer about shipping methods, shipping costs, and delivery times. If youre lucky enough to find a supplier that accepts free returns from your customers countries, keep them, and youre good to go! Kindly account for these charges as you place your order.. GuangZhou, GuangDong, China 510000, Advantages of a Dropshipping Shipping Policy, Things to Include in a Dropshipping Shipping Policy, How to Create a Shipping Policy for Your Dropshipping Business in 5 Easy Steps, Step 1: Figure out the available shipping methods, Step 2: Set shipping prices and timelines, Step 3: Outline exceptions, refunds, and returns, Step 4: Create, then improve your first draft, Dropshipping Shipping Policy Tips, Strategies, and Best Practices, integrate shipping software into your store, 15 Platforms Offering The Best Print-on-demand For Etsy Services, 12 of The Best Order Management Software For eCommerce Businesses, 16 Functional Chrome Extensions for Dropshipping. For faulty goods, please send us a picture via email (insert email). Drop Shipping Agreement Template Save, fill-In The Blanks, Print, Done! You can create a shipping policy by setting up a new page on your online store. For instance, if your supplier offers only a 7-day return and refund period, it doesnt make sense that you provide a 30-day money-back guarantee. Most of the time, you can advise them to contact you if they feel that their package has gone missing. Before placing an order, some customers will check first if they can return the product for free and get a refund. Considering that dropshippers typically dont hold any inventory, dropshipping returns are sent back to your suppliers address or warehouse. All our orders are processed and shipped out within [NUMBER] business days. Your guide to online selling & ecommerce business success. All you need to do is to send us your product list, and we'll do the rest for youproduct sourcing, purchasing from the factory, quality check, custom packaging & inserts, and order fulfillment. The second most significant reason for having a high return rate is if the product isnt a good fit or is the wrong size. Mention when a client should feel the need to reach out with shipping-related queries. Most online buyers are likely to complete an order from stores that offer free shipping. Ensuring that your drop shipping policy has a section outlining the various mediums through which customers can reach you can give them more confidence as they shop with you. To avoid this as much as possible, you could have a size chart to help your customers find the right fit. So, if an item doesnt come as described or arrives damaged, its often your legal obligation to accept a return request. Integrate a customer support option after every step in case the client gets stuck. Dropshippingwith Aliexpress is an excellent way to start an ecommerce business without worrying about inventory or shipping. If you would like to issue a warranty claim, the claim should be submitted within 90 days of you receiving the package. In that case, say that you will be able to locate the package and verify if it is still in transit. What do you need to cover in a shipping policy? If you are using Shopify, you can even set up shipping zones, and exclude the countries that you dont ship to. Here are a few things I look for when selecting a product on AliExpress to dropship: Once you set up your Shopify store and have a product category and supplier in mind, its time to start adding products. Shopify has a refund policy generator that you can use for free to create your dropshipping return and refund policy. Your customers need to know this before they place an order, as most people are used to the extra-fast shipping times of Amazon and the likes. #: Use tables and other formatting options to underpin important information, like shipping prices and timelines. Competitor marketplaces like Doba and Worldwide Brands charge monthly fees to access their suppliers. Thats typically the case for dropshipping high-ticket products where its more worth it. State whether you offer your customers a tracking number and how they should use it when they want to confirm order status. Dropshipping Policy Examples and Template Writing a Shipping Policy for Your Dropshipping Website PRO TIP: Save time & money with the complete compliance bundle trusted by over 100,000 businesses and create essential legal policies personalized to your needs in minutes. For examples of shipping policies used by major e-retailers as well as a template that you can customize for your dropshipping business,click here. You can find the Legal section by going to Settings -> Legal. #: It motivates customers to complete their orders. Businesses that use dropshipping do not pay for storage, handling, or shipping. The product that came doesnt match the description; The buyer was promised a genuine but received a fake product; Room 709, Building No.1, Xitouchuangzhi Center, Xihu District, Hangzhou, Zhejiang, China. Starting AliExpress Dropshipping with our free Google Chrome Extension. AliExpress is an enormous marketplace, with more than 100 million products available for sale. You can always give your shoppers alternative 3rd party shipping methods for regions you dont cover. If you see yourself frequently ordering from the same seller, its a good idea to ask them for their Skype username to develop a business relationship. +Shipping: US $1.19. These are some things to cover in your shipping policy: The first thing that all potential customers would like to know about shipping is the shipping cost. Allow for some time so the customer can contact you if there were any issues with the product or with delivery. Unlike other marketplaces like Amazon and eBay, AliExpress has a unique infrastructure, ideal for the dropshipping order fullfillment method. 14 Questions to Ask Dropshipping Suppliers (Dont Skip This), Dropshipping With AliExpress: Deal With Long Shipping Times, How to Get Custom Packaging on AliExpress (For Dropshipping), The 15 Best White Label Dropshipping Suppliers in 2023, BigCommerce Dropshipping: A Beginners Guide for 2023, 12 Pinterest Account Examples For Ecommerce Stores (2023), 23 Most Successful Shopify Dropshipping Store Examples | Inspiration, The 17 Best Winning Dropshipping Product Research Tools, Unique Dropshipping Store: 11 Amazing Tips to Create One. And, instead of being secretive and pushing the policy page in the depths of your footer, we recommend being transparent about it. This blog discusses and gives you practical advice on the best ways to create a well-outlined, informative, and well-segmented shipping policy for your dropshipping business. However, watch out not to cross the line from well-worded to just plain lying. Start your free trial, then enjoy 3 months of Shopify for $1/month when you sign up for a monthly Basic or Starter plan. 3. However, more issues arise from having many customers submitting a refund request, such as an increased need for customer service and shipping logistics. Buy Any 3 Dropship Stores AliExpress Dropshipping Business plugin for WooCommerce allows you to easily import any AliExpress products directly into your WooCommerce store and ship them directly to your customers - in only a few clicks. It is ideal for: Managing a dropshipping store. Thus, while below are some of the core things you should include in your shipping policy, only you can decide which shipping information is important enough to your customers and store to warrant being in your shipping policy: The time it takes to process and package an order for shipment determines how fast it gets to the customer. Disclaimer: The Do Dropshipping Shipping Policy Template is no legal advice. Do you offer a free return option (or who pays for the return shipping)? One way wed recommend selling AliExpress dropshipping products on Amazon is: Once you set up DSers, you can also create Amazon listings out of existing products in your store or create offers for existing Amazon products if youre already selling on the platform. When ordering on AliExpress, its a good idea to let the seller know youre dropshipping. Dropshipping with AliExpress works similarly to any regular dropshipper. If youre working exclusively with one supplier, and you dont mind website visitors seeing it, you could place the return address on the return policy page itself. They simply view it as a risk of selling products to a retail market. Why Do You Need to Have a Dropshipping Return Policy Set Up? This helps automate importing new products as you look for items your customers will love. You can start dropshipping today, for free, by using DSers or other dropshipping apps to find and add AliExpress products to your store in only a few clicks. A dropshipping agent can help you buy in bulk and store in a warehouse thats close to your customers, resulting in faster delivery as a bonus. Learn how to find high-margin products, add them into your store, and start sellingfast. So, your job doesnt end when you make a sale quite the opposite. After being exposed all the time to dropship "gurus" trying to sell their courses and learning from my mistakes, I decided to help build Do Dropshipping and make all information you need to succeed in dropshipping available for free to everyone! Failing to follow up feels very scammy and can push many customers to request a refund just out of fear of getting tricked. If the return delivery costs more than the product itself, its not worth having it returned. Save my name, email, and website in this browser for the next time I comment. We promise to address the issue and find a solution. You should aim to make your potential customers decisional process easier and encourage them to buy from your website rather than from a competitors. Aesthentials have the perfect shipping policy. Also, ensure you give customers any other relevant information they would need. Choose what to sell and find reliable AliExpress suppliers So, it might be worth letting the customer keep a product. A dropshipping return policy is a written rulebook where the retailer or store owner explicitly informs their customers of the conditions under which its possible to request a return and refund and the specific steps of the return process. Dropshipping returns policies are essential for ecommerce businesses big and small. You are now able to create your own dropshipping shipping policy. This way, whenever you get an order, it will be easier for you to find the supplier on AliExpress, as well as keep track of price changes. Read more:Ecommerce Marketing Essentials: 17 Actionable Tactics to Drive More Sales. When the order arrives, AliExpress will send you an email asking for confirmation that the order was received. How to Get Fewer Customers to Request a Return? For a more personalized experience, mention the duration it takes to ship to the more popular regions in your store. Here, include the different costs associated with each shipping option If you offer free shipping with orders above a certain amount, state that on the policy. And finally, youll have the return shipping costs to think of who pays the return shipping? US $7.32. Once youve demonstrated you can bring in recurring sales, some sellers will allow you to place your logo on products or include custom invoices and branded inserts into shipping packages. A dropshipping shipping policy should include information about your shipping regions/countries and the shipping duration for each region. Most of the time, you cant do anything about it. This will help to let your website visitors find the information they are looking for without much effort. Inform your buyers how long shipping will take locally and the options available. Sometimes, there are ways to have a faster delivery time when dropshipping as well. Because youre not carrying or managing any inventory and theres no upfront cost, theres little risk to setting this all up. This way, you can bring up the issue with the supplier through AliExpress, encouraging them to correct it and hopefully solving the problem for any future orders. Pick A Selling Platform. Use the template at your own risk. You can start your AliExpress dropshipping business as well using affiliate programs (AliExpress Portal or Admitad). This step is important to cover in detail because its not as simple as taking the images and description of an AliExpress listing and placing it on your website. If you offer international shipping, dont forget to include a statement warning your customers that the package that they will receive may be subject to their local countrys taxes and duties. Dropshipping for Beginners: What Is It & How to Start Today? In the meantime, start building your store with a free 3-day trial of Shopify. Use this dropshipping profit calculator to learn your potential earnings! Who Pays the Return Shipping Fee: the Customer or the Dropshipper? Once we receive the package, the refund will be processed and you will receive the full value of the product as a refund. 1. If a customer wants to return a low-ticket and cheap item, where shipping probably costs more than the item itself, its a good idea to allow them to keep the old product and offer them a refund or a new product. The shipping costs may vary depending on which one of your suppliers is fulfilling the order. Remember that international shipments incur additional costs like taxes; state whether your company covers this cost. With this, you inform your customers about the conditions and stay on the safe side of the law. A shipping policy should be concise but thorough by highlighting essential shipping information that your customers should be aware of. Luckily, youve found this article, so setting up your shipping policy shouldnt be that hard anymore. Shipping costs. Your customers may be willing to wait longer for the lower prices that you offer this is often, after all, what differentiates a dropshipping business from a more traditional online retailer that holds inventory. We offer international shipping, but its limited to the countries given below (Here, add a list of all the countries you are willing to ship to.). The first part of setting up your store is selecting a niche, or the selection of dropshipping products youre going to sell. When running an online business, a dropshipping shipping policy is essential. You should include expected shipping times for the regions you most often sell to, as MVMT does in the image below. So, here are all the pros and cons of accepting free returns: As a marketplace with different sellers, AliExpress has one general Free Returns program where you can return an item within 15 days for free if its unpacked and undamaged. Often, primarily if youre dropshipping with AliExpress suppliers, you might have the problem of long delivery. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. Your competitive advantage will be reaching and serving your customers faster and better than your current competitionin other words, marketing, operations, and support are how you win. NOTE: Fundamentally, if it relates to how you handle the shipping process as a dropshipping business, it can go into your shipping policy. However, if youre working with multiple suppliers, simply have an email where customers can request a refund and get in touch with you. Heres an example of how it will look like: There you have it! I suggest providing a refund and seeing if there are any changes you should make to your marketing to address their feedback (in many cases, the customer simply may not have fully understood what they were ordering). Thank you! Again, since you are not in charge of fulfilling, packaging, and shipping your orders, you may wish to indicate that delays can happen and that your timeframes are estimates only. Once you begin selling, store expenses and eCommerce fees can stack up, so you need to think about finding dropshipping products that minimize these risks. Fundamental Difference. For questions, support, problems, or warranty claims, please contact us by email at [SUPPORTEMAIL@DOMAIN.COM]. Although dealing with returns can seem tricky at first, remember that having a quick and no-fuss return process can help you improve customer experience and retain loyal customers in the long run. The return shipping will be pre-paid for by the customer, however, we will reimburse you once the warranty claim is successful. To understand how to create your own dropshipping shipping policy, you must first understand what a shipping policy is. All these steps can be done with a few clicks. Marketing any online business can be challenging. Also, this drop-shipping theme ensures complete satisfaction and offers a 30-day refund with a simple policy. The shipping methods and delivery times per region are represented by the following table: Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving. If a customer wants to request a return, how long do they have from the day of delivery? And, theyre right! However, your customers probably dont know that youre dropshipping items, and they dont know who your supplier is. How to create a shipping policy in Shopify? The best part about AliExpress dropshipping is that it allows store owners to quickly test and validate product ideas. So, go ahead and tell your customers all about your shipping options! Over 10 years of experience in foreign tradeHelped 2k+ customers improve their dropshipping business. For most international shipments, additional fees like customs will apply. Drafting a dropshipping return policy thats fair to your customers yet still doesnt kill your dropshipping business can seem like a challenging task if youve never done it before. Start your own dropshipping business without paying for a course. However, accepting returns and having a structured and transparent return process are vital for the success of your online store. 2018-2023 Do Dropshipping. To avoid that, you could try one of these two things: Your first option to keep your customer loyalty and integrity as a dropshipping store is to send the product back for free. It includes details on expected delivery times, shipping costs, shipping methods, payment and tracking information, shipping restrictions, and international shipping. Get all the information you need with this blog. We offer free shipping for orders above $100. Summarize your return and refund policy in your shipping policy to make it easier for your customers to decide if they wish to shop with you or not. Stay up to date with news in the industry, First emails will contain the best articles on the blog to get started, how to deal with these long shipping times, at our Return Policy template here as well. Step 1: Log In. 1.1. You can use the AliExpress Buyer Protection if the item doesnt arrive within the deadline, comes damaged, or is different than described. Order, From most common dropshipping experiences, sellers find it overwhelming to deal with numerous product variations and the analytics involved. Reading actual reviews and testimonials and looking at photos made by satisfied users is the best way to decide if a product is a good fit. This is by far the easiest way to contact AliExpress dropshipping supplier use my template and make changes as you see fit. Your customers and clients should be your top priority, and you should work on building long-term relationships with them based on trust. Now that you know what to include in a shipping policy, heres a template that you can use to create your own shipping policy. A commerce solution for growing digital brands, The composable stack for enterprise retail. The big difference is that theres more competition than in previous years. AliExpress dropshipping is by no means dead. AliDropship is a solution for entrepreneurs that want to start a dropshipping business. Within, youll find products ranging from womens clothing and jewelry to electronics and home dcor. What Are the Most Important Things to Include in Your Dropshipping Return Policy? There's no standard format for what a Return Policy for dropshipping looks like. Although your product description should be well-written, it shouldnt be deceptive and give false expectations about a product. What you have to keep in mind is that from the customers point of view the dropshipper doesnt exist. You may be under the impression that a shipping policy is not required as the online store does not actually ship out the items themselves. Try Shopify free for 3 days, no credit cardrequired. This way, people from those countries wont be able to place an order with you. 6. As this guide has shown you, creating a dropshipping shipping policy does not have to be a chore if you have a planned roadmap, which this book has given you, including a template you can copy. But what happens when the description doesnt match the product? We shall also discuss best practices, tips, and strategies you should keep in mind and incorporate into your dropshipping shipping policy to ensure it remains relevant and helpful to your customers. It includes details on shipping costs, shipping methods, delivery times, and if applicable, details on import duties & taxes. Furthermore, will you be accepting returns on items on sale? Marketing is also the umbrella of activities you do in pursuit of building a brand, like creating content thats helpful and entertaining. My only question is, will it be yours? Thats not the most useful option when dropshipping with AliExpress since the buyer will typically unpack and open the package, which means theyll break the seals. International Shipping. Will you accept only damaged products and products that didnt arrive on time, or will you also accept returns on wrong sizes and fits? You could check out marketplaces like CJDropshipping since they keep stock in different warehouses worldwide. WooCommerce will let you choose between an automatic refund or a manual one. Using Etsy, store owners can manage and exceed their clients, Most eCommerce businesses outsource order management to experts or use OMS software to automate and make the order management process efficient. It also helps to compare your draft with the shipping policies of other stores to see how best to improve yours. Start youronline businesstoday. However, suppliers or dropshipping agents often have warehouses in the US and addresses closer to your customers. Your shipping policy should be easily accessible and easy to understand. In this section, make sure to include additional notes such as possible holiday shipping delays or the additional time you take to process the order before shipping it out. The technical storage or access that is used exclusively for statistical purposes. Dropship and Logistics Specialist, the founder of Bestfulfill that help you with order fulfillment from product sourcing, shipping, branding, and customized package.. This dropshipping return and refund policy should be an essential page of any dropshipping or eCommerce store since it creates trust and adds a layer of safety for your customers. Daniela is a growth marketer and has extensive expertise in the mechanics of running a successful eCommerce store. WooCommerce Dropshipping is a powerful store management tool for dropshipping stores. When you receive an order, you pay for that product at wholesale prices. So, how to create a great dropshipping return policy that fits your business model? A dropshipping return policy is a written "rulebook" where the retailer or store owner explicitly informs their customers of the conditions under which it's possible to request a return and refund and the specific steps of the return process. Often, we get sidetracked trying to make as many sales as possible, so we start drafting the most eye-catching headlines and product descriptions ever. PRO TIP: If youre not much of a writer, outline what to include in your dropshipping shipping policy, then outsource the document-writing process to a professional freelancer.