Great sale and super quick on delivery. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. I was taught to value customers, no matter what job I was in. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Discover the gadgets you never knew you needed, In-depth reviews and new tech explanations. And would recommend to all my friends amd family. Would you like to add a photos or videos? The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. Been trying via live chat, what's app and calling HQ. Shocking service avoid disappointment. Sign up to the newsletter to get style updates, exclusive info on sale events and more. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Gain access to Footasylum UNLCKD through your main Footasylum account. - KM, posted 1 year ago I can't even point the blame at one member of staff because they were all terrible. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! Happy from start to finish! Footasylum is a leading UK retailer of fashion streetwear and sportswear. Looks like they have found the nearest spare tatty box to send them out in. They have sent them back to me and are refusing a refund. Change of mind returns accepted. Delivery Methods. Ordered it on Monday and it was delivered on Tuesday. If this was my store, they would all be sacked. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Footasylum Reviews | Read Customer Service Reviews of www.footasylum People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Your browser does not support embedded videos. The Footasylum stores and website have hundreds of your favourite brands, including adidas, Converse, Jordan, New Balance, Nike, Tommy Hilfiger, UGG and many more. 10/10 will not be using footasylum again. Got them cheaper than any other website. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. Verification can help ensure real people write reviews about real companies. Avoid this store at all costs. Email never arrived so ended up going to a store on crutches to get a refund. And would recommend to all my friends amd family. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Yes. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Strengthen your review by uploading photos & videos. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Ordered almost 400 worth of clothes for my son on the 12th of December! Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. In real life, they are dull, boring and have no character at all. I brought some trainers and returned them just before the 28 day period which was allowed for returns. Ordered standard delivery, was dispatched the next day & arrived the day after. Subscribe in print, digital, or a great-value bundle. The lady at the till was no better. They all fit perfectly. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! We hope to see you again very soon. 363 questions people are asking about footasylum That is great news about the fast delivery.We hope to see you again very soon. The Footasylum app puts every store at your fingertips.-Footasylum UNLCKD Loyalty, but not as you know it. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Over 90 off RRP. Hey MattThanks for taking the time to leave us a review. 124.99. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Over 90 off RRP. Check out what 59,340 people have written so far, and share your own experience. Footasylum. Up to 50% . I will always order with footasylum I am very happy with the service and products. Reordered again Sunday afternoon, Monday morning was here. The team at Footasylum used SafetyCulture platform to keep their staff safe as the pandemic unfolded by providing a means to complete digital checklists for their staff and to better manage operations. We also ensure all reviews are published without moderation. It goes against our guidelines to offer incentives for reviews. Shoved the card machine into our face. Anyone can write a Trustpilot review. Wow! If this was my store, they would all be sacked. In November 2022 I placed an order with FootAsylum and it never came. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Thanks,Rebekah. On-time Delivery. Great to hear that the parcel arrived so quickly. In just a few steps, we'll have it sorted. Footasylum PLC Reviews | Read Customer Service Reviews of zavetti.com FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Never again. Asked for a pair of trainerscould not even tell what the guy said. We use dedicated people and clever technology to safeguard our platform. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Perfect from start to finish. Thanks,Rebekah. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Do you agree with Footasylum's 4-star rating? Keep up the good work Terry!Thanks so much.Tanya. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. For full terms and conditions see here. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Claim your profile to access Trustpilots free business tools and connect with customers. One star as there is no 0 stars. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Great to hear that the parcel arrived so quickly. High performance sneakers, trending streetwear and exclusive product weve got you. "I was totally abused in Speke store by the manager Chris he is totally disrespectful and the discrimation and lack of empathy from this manager towards disabled is absolutely shocking I hope this man doesn't face the public every day his attitude is awful try and do an exchange with the reciept yes that is right with the actual reciept this man terrorised me infront of members of the public while I accompanied my disabled sister there absolutely shocking behaviour from a manager of a store im Totally gobsmacked of his behaviour most arrogant man I have ever had to deal with massive chip on his shoulder because his staff member give me wrong information he then proceeded to abuse me I've posted his picture please beware of this man when shopping at the speke store", "Do Not use this company \r\nordered shoes on 3\/5\/22 on line as a birthday gift - gifted on 19th May ( actual birthday ) but shoes too big and tried to exchange in Westfield ( told not possible as paid by PayPal)\r\n \r\nDidn't have next size up so had to order something else on line as wouldn't give credit note ! For people who want unlimited delivery, you can pay 9.99 for a full year of free unlimited priority delivery with no minimum spend. That's because you can return Nike online orders, including custom Nike By You sneakers, for any reason within 30 days of purchase (some exceptions apply). We had to ask him 3 times just to make sure, because he would just mumble something and walk off. They also offer a WhatsApp device but it doesnt work. You can sign up to Footasylum UNLCKD via the Footasylum website before using it on the app. Rolling eyes, rude attitude. They sent me trainers in a damaged box. Round and round in circles. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. Anyone can write a Trustpilot review. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. We often link to other websites, but we can't be responsible for their content. 2023 Trustpilot, Inc. All rights reserved. Black and white are the most popular colour for shoes and clothing, as they act as a neutral base for bolder patterns and brighter tones. AVOID THIS COMPANY!!!! | Read 2,661-2,680 Reviews out of 55,033 One star as there is no 0 stars. In her spare time, Beth enjoys running, reading, baking and attempting craft projects that will probably end in disaster! All rights reserved. Ordered Nike trainers. . Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. I have been waiting for confirmation that my return has been received/refund for 3+ weeks. A refund can take up to 10 working days to show in your account. - Fred, posted 2 months ago Footasylum runs individual and seasonal sales that are different to the main brands websites or stores, so you can save money and get cheap deals on the latest collections. It's great to hear you are happy with the coat and that the delivery was so quick. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. 2023 Trustpilot A/S. Start your return online at the Footasylum website. Unable to get in touch with anyone from customer service to resolve issue. Can I return my online order to one of your stores. Unable to get in touch with anyone from customer service to resolve issue. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! Take care!Thanks,Rebekah. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Perfect from start to finish. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. Difficult, posted 2 weeks ago People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Next time it will be JD SPORTS for my next purchase. The North Face. Check out what 59,467 people have written so far, and share your own experience. Only response was we would receive a call within 8 hours - that was two days ago! No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. There are many Footasylum stores across the UK, just head to the store locator (opens in new tab) page, enter your location and you'll find your nearest Footasylum shop. They all fit perfectly. Will definitely be ordering from them again. Ends: Mon 6 Mar 2023. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. Also it was delivered to Republic of Ireland avoiding customs charges. We are so glad to hear you are happy with the service. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Footasylum UNLCKD is the apps loyalty scheme that lets users shop online and scan in-store vouchers available on the app to earn vouchers with every purchase. Please note that we may share your email with the company to verify your order. Great sale and super quick on delivery. . In real life, they are dull, boring and have no character at all. Average Delivery Time. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. As a third-party retailer, you can find cheap prices on top brands in the Footasylum sale and outlet sections. You will be contacted by email to verify your review. This arrived within only two working days and all items were delivered intact and all there. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. It's your job. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. Simply follow our returns portal link below. Footasylum sells the latest trainers and clothing from a wide range of popular sports brands. Popular Christmas FAQ Thank you so much. We use dedicated people and clever technology to safeguard our platform. It goes against our guidelines to offer incentives for reviews. These 20 Footasylum discount codes will help lower the cost of trainers, boots, coats & activewear, All the best features, news, tips and great deals to help you live a better life through technology. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Yay! I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, - 44.99. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Please provide a valid proof of purchase. This arrived within only two working days and all items were delivered intact and all there. Once your order has been dispatched, you'll receive an email from Footasylum that will contain the tracking information and links you need to track the progress. Treated myself to some new trainers and jogging bottoms in the sale! Companies can ask for reviews via automatic invitations. Will not use again. Very disappointing.Would never order from them again! Manners cost nothing. That is great news that they arrived a day early!We hope to see you again very soon. Returns and Exchanges Taken a risk with your gift this year, or not sure on their size? Search for local Shoe Shops near you and submit reviews. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. very helpful as Liverpool didnt answer the phone. Was told that neither was possible because I didnt return them in the original shoe box! Replies to negative reviews in < 24 hours. Ordered standard delivery, was dispatched the next day & arrived the day after. You have 28 days to return your items and you'll need your original receipt or delivery note. In just a few steps, we'll have it sorted. Editor, Marcus Herbert. Ordered coats for 2 of my sons in the sale. They have sent them back to me and are refusing a refund. Having always been passionate about writing, shes written for websites, newspapers and magazines on a variety of topics, from jewellery and culture, to food and telecoms. For more information on the cookies that our site uses click here. For every 1 spent, you'll earn 5p back every time you shop online or scan in-store. Verification can help ensure real people write reviews about real companies. These brands are always trending on the Footasylum website so if youre looking for the latest products and collections from them, check out Footasylum first for exclusive discounts.